MICHELLE TIGYER
Reynoldsburg
Summary
Dynamic Case Manager with a proven track record at Schuerger Shunnarah Trial Attorneys, excelling in client assessment and case management. Renowned for meticulous attention to detail and strong relationship management skills, I effectively navigate complex legal landscapes, ensuring compliance and timely resolutions while fostering client trust and satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Case Manager
Schuerger Shunnarah Trial Attorneys
Columbus
02.2025 - Current
- Coordinated client intake and assessment processes for legal representation.
- Developed case plans tailored to individual client needs and legal circumstances.
- Communicated effectively with clients regarding case updates and requirements.
- Collaborated with attorneys to gather necessary documentation for cases.
- Monitored case progress and ensured compliance with legal deadlines.
- Maintained accurate case files and documentation in management systems.
- Coordinated with clients to gather necessary information for case development.
Managing Paralegal
Dolfi LLC
Westerville
01.2023 - 01.2025
- Contacted new clients to gather injury and accident details for personal injury files.
- Requested medical bills, police reports, and accident photos to prepare cases for insurance settlement.
- Communicated with clients, insurance adjusters, and medical providers regarding current case status.
Paralegal
The Keating Firm
Gahanna
03.2020 - 12.2022
- Gathered injury and accident information from new clients for personal injury files.
- Requested medical bills, police reports, and accident photos to prepare cases for settlements.
- Provided case status updates to clients, insurance adjusters, and medical providers.
Paralegal II
Kisling Nestico & Redick
Columbus
02.2018 - 01.2020
- Contacted new clients to obtain injury and accident facts to set up new personal injury file.
- Request medical bills/records, police reports and accident photos to prepare case to be submitted to the insurance company for settlement.
- Take calls from clients, insurance adjusters and medical providers to inform of current case status.
Litigation Specialist
Safe Auto Insurance Company
Columbus
07.1999 - 09.2017
- Reviewed new cases to determine status of claim, company's litigation posture and develop a plan of action for future handling.
- Maintained contact with claimants or their legal representatives, and defense counsel to determine the current status of negotiations, as well as procedural posture of case.
- Obtained necessary information to complete a proper evaluation of injury claims once treatment was completed or when items were received via legal discovery.
- Negotiated the settlement of claims within authorized amounts or specific file authority.
- Attended mediations and settlement conferences as required.
Claims Supervisor
Safe Auto Insurance Company
Columbus
- Oversaw 7 to 9 adjusters to ensure compliance with company standards and statutory guidelines.
- Reviewed incoming file assignments, ensuring optimal distribution of workload among adjusters.
- Tracked employee goals while conducting performance reviews to enhance accountability.
- Coached staff on career development strategies, fostering professional growth.
- Mentored adjusters in career advancement, facilitating promotions aligned with individual goals.
Claims Adjuster
Safe Auto Insurance Company
Columbus
- Reviewed new claims to determine liability and coverage and took recorded statements from involved parties as appropriate.
- Corresponded with persons involved in claims including their legal representatives.
- Assigned appraisals and issues payments for Property damage exposures as appropriate.
- Monitored and evaluated bodily injury claims and handled them to resolution, when appropriate.
- Kept supervisor apprised of claim status and sought settlement authority when necessary.
- Drafted and issued claim denials when it was determined that no coverage existed.
Skills
- Accurate decision-making
- Relationship management
- Attention to detail
- Integrity and ethics
- Confidence under pressure
- Optimistic outlook
- Case management
- Client assessment
- Problem resolution
- Time management
- Medical records management
- Organization and multitasking
Certification
- Senior Claim Law Associate, 2010
- Associate in Claims, 2007
- Adjuster Licenses Previously Held, Texas, Oklahoma, South Carolina, Kentucky, Louisiana, Florida
Timeline
Case Manager
Schuerger Shunnarah Trial Attorneys
02.2025 - Current
Managing Paralegal
Dolfi LLC
01.2023 - 01.2025
Paralegal
The Keating Firm
03.2020 - 12.2022
Paralegal II
Kisling Nestico & Redick
02.2018 - 01.2020
Litigation Specialist
Safe Auto Insurance Company
07.1999 - 09.2017
Claims Supervisor
Safe Auto Insurance Company
Claims Adjuster
Safe Auto Insurance Company