Michelle V. Boyd
Florissant,MO
Summary
A customer service professional with over 20 years’ experience demonstrating sound business judgment, decisiveness, well-developed planning, analytical, and extensive communication skills.
Overview
40
40
years of professional experience
2
2
years of post-secondary education
Work History
Credit Service Center
Earth City, MO
1 1
Internet/Voice Repair Representative
Spectrum
Bridgeton, MO
01.2021 - Current
- Manage inbound/outbound calls troubleshooting technical inquiries and company provided services
- Multitask several advanced systems and tools along with patience and effective communication skills to help assist customers with technical, internet, phone, video and billing inquires and resolutions.
CSR III – Specialty Desk
01.2007 - 01.2021
- Member of a specialized group receiving inbound calls/emails from our critical customers
- Service area consisted of 21 states across the country with the major focus on CA, PA and IL
- Processed an average of 500-700 calls per week
- Activities included cuts in landlord set ups, activating new business accounts, making sure documents were forwarded to correct departments for follow up such as tax-exempt forms, W-9 for commercial businesses, return check processes, autopay activation, etc
- Identified and explained complex billing, metering, and sewer service issues to customers
- Provided training and orientation for new staff.
American Water
Alton, IL
01.2005 - 01.2021
Call Handling
CSR I
01.2005 - 01.2007
- Received inbound calls from customers to clarify needs, answer questions, and assist in the resolution of concerns
- Worked with customers, management, and other departments to resolve problems and answer questions critical to customer retention
- Issued and maintained service orders
- Sorted/Distributed/Processed correspondence.
Customer Financial Professional
01.2004 - 01.2005
- Managed productivity of 120 plus calls per day
- Educated guests on accounts
- Collected and posted accounts to meet monthly quota.
Item Processor
Michelle V. Boyd, Bank of America
St. Louis, MO
01.2000 - 01.2004
- Operated NCR 10-key proof machine to verify daily transactions
- Encoded, endorsed, and balanced teller transactions
- Researched bank check errors and made necessary corrections
- Performed additional duties such as batching and error corrections upon request.
Item Processor
Commerce Bank
St. Louis, MO
01.1999 - 01.2000
- Operated NCR 10-key proof machine to verify daily transactions
- Encoded, endorsed, and balanced transactions
- Researched bank check errors and made necessary corrections
- Performed additional duties such as batching and error corrections upon request.
Education
Business Management, Public Relations
Florissant Valley Community College
01.1993 - 01.1995
Mass Communications, Public Relations and Journalism
Knoxville College
High School Diploma - undefined
Cardinal Ritter High School
Skills
Comprehensive knowledge ofundefined
Timeline
Internet/Voice Repair Representative
Spectrum
01.2021 - Current
CSR III – Specialty Desk
01.2007 - 01.2021
American Water
01.2005 - 01.2021
Call Handling
CSR I
01.2005 - 01.2007
Customer Financial Professional
01.2004 - 01.2005
Item Processor
Michelle V. Boyd, Bank of America
01.2000 - 01.2004
Item Processor
Commerce Bank
01.1999 - 01.2000
Business Management, Public Relations
Florissant Valley Community College
01.1993 - 01.1995
Mass Communications, Public Relations and Journalism
Knoxville College
High School Diploma - undefined
Cardinal Ritter High School
Credit Service Center
1 1
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