Michelle Z Barber

• Provided advice and guidance on aesthetics for campaigns, projects and promotional events.
• Aligned designs with brand image while meeting usability and website standards.
• Prepared briefs for projects and presented design ideas to stakeholders.
• Developed creative solutions that drove engagement with published content.
• Used photoshop to create over dozens of realistic characters with full range of emotions and movement.
• Created lifelike characters with appropriate textures, shadows and features Under tight deadlines.

• Utilized databases, logs and salesforce sources to locate and verify information.
• Communicated with management when customer issues escalated and worked to find resolutions for English & Spanish speaking customers.
• Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
• Documented customer service policies, issues and procedures in Spanish.
• On-the-spot Translation from English to Spanish & vice-versa during live calls with clients, representatives and management.
• Mastered use of salesforce, genysys, avaya, and verint including older models of CRMS.

• Prepared briefs for projects and presented design ideas to stakeholders.
• Collaborated with motion capture department & programming to collect and apply data for digital assets & builds.
• Designed mock-ups, scenes and simulations for review, finding and fixing animation or voice command problems.
• Assisted in VR platform development for Oculus, HTC Vive, Lenovo Mirage and phone devices.
• Simulated behaviors of objects and assets by developing models, animations, and C# code.

• Created reports detailing findings, KPIs and improvements In a weekly basis to stakeholders and management.
• Conducted regular reviews of team operations and identified areas for improvement in KPIs
• Generated reports detailing encounters with bugs and glitches in data findings to build solutions with software engineers.
• Scheduled and Maintained overall safe work environments with employee training and enforcement during data collections at on-site and off-site locations.

• Collaborated with team members on AR & VR data validation, discovered bugs & glitches to report while working with several departments to facilitate resolutions.
• Reported project status, adhered to key timelines and milestones, identified data gaps, and facilitated collaboration between operational and technical programming teams.
• Updated information in internal planning tools and platforms to log activities., progress and developments in AR core compatibilities with phones, VR devices and platforms.
• Traveled on and off-site for private or commercial data collections.

Focused on developing skills in both art and technical aspects of game creation pipeline from concept , design, preproduction until final product release. Designed compelling characters, environments, and interactive experiences using industry-standard software and tools. including courses on 2D, 3D & VR graphics, animation, and game engines. Prepared to create visually stunning and engaging game assets while building experience in collaboration and project management, working on group projects that simulate real-world game development scenarios. Had a interdisciplinary approach to enter the competitive game industry with a strong portfolio and a broad set of skills.