Michelline Howard - CTFL
Red Lion,PA
Summary
» Executive Profile Michelline Howard has over 20 years of extensive Quality Assurance experience in multiple industries. Much of that time has been spent developing QA processes, leading teams, and mentoring other QA personnel. Expertise in creating and leading Quality Assurance teams. Experienced in creating and implementing QA policies and procedures. Experienced in deployment procedures; and Web, Client Server and Mainframe testing. Knowledgeable in all areas of the software development life cycle (SDLC) with QA experience in Agile, iterative, and waterfall methodologies. Worked to implement Agile at multiple companies Experienced in multiple industries, including Healthcare (Hospital), Insurance (Health and Homeowners), Financial, Mortgage, Real Estate Valuations, and Student Loans, with the ability to learn new domains rapidly.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Quality Assurance Manager
Veros
Santa Ana, CA
01.2022 - Current
- Introduce and Maintain Quality Assurance Best Practices
- Prepare Budget proposals for QA department
- Perform regression, integration, functional, system, and back-end testing in multiple environments
- Prepare and present daily team metrics to team, program management, and client stakeholders
- Create and manage QA documentation
- Participate in all sprint ceremonies: planning, elaboration, daily stand-ups, story estimation, story demos, retrospectives
- Coordinate bug triage with business analysts to prioritize the bugs according to business requirements
- Responsible for hiring and training new Quality Assurance Analysts and Engineers
- Coach new Quality Assurance Analysts added to the team in both domain knowledge and the Agile methodology
- Developed and executed queries using Microsoft’s SQL Server Management Server (SSMS)
- Identify, document and track defects using Jira and/or Microsoft’s Azure DevOps (ADO) after migration from Jira
- Identify, document and track test cases using Microsoft ADO Test Plans
- Coordinated UAT efforts with the Business and Development teams.
Quality Assurance Test Manager II
Providence/HCTec Partners
Burbank, CA
09.2018 - 01.2022
- Create and present complex test plans
- Coach test leads on creation of test plans and test cases for Consultation engagements
- Prepare and present daily team metrics to team, program management, and client stakeholders
- Manage testing efforts for multiple ERP/Finance applications
- Review requirements and provide feedback as necessary
- Perform integration testing as needed
- Participate in status review meetings with ERP/Finance application stakeholders
- ServiceNow Quality Assurance testing with IT Operations Management (ITOM), IT Service Management (ITSM), and Platform experience as well as mobile and 3rd party integrations
- Facilitate UAT efforts and report all fallouts to Developers, Product Managers, and Process Owners
- Propose solutions to improve existing QA policies and procedures
Quality Assurance Lead
NAMM/Staff Smart
, CA
04.2017 - 12.2017
- Introduced Quality Assurance Best Practices to a team with little exposure to the testing discipline
- Perform regression, integration, functional, system, and back-end testing in multiple environments
- Create and present sprint Test Plans to the Management Team and managing QA documentation
- Participate in all sprint ceremonies: planning, elaboration, daily stand-ups, story estimation, story demos, retrospectives
- Coordinate bug triage with business analysts to prioritize the bugs according to business requirements
- Responsible for hiring and training new Quality Assurance Analysts
- Coach new Quality Assurance Analysts added to the team in both domain knowledge and the Agile methodology
- Developed and executed queries using Microsoft’s SQL Server Management Server (SSMS)
- Identify, document and track defects using Microsoft’s Team Foundation Server (TFS)
- Identify, document and track test cases using Microsoft Test Manager (MTM)
- Coordinated UAT efforts with the Business and Development teams
- Tested ETL process to move data from Xcelys (Oracle) to new application (SQL)
- Reviewed and utilized mapping documents from Oracle to SQL
Senior Consultant III, Quality Assurance Lead
Neudesic, Inc
Irvine, CA
06.2014 - 06.2016
- Member of a 200+ person Agile team (which had 10 sub-teams) creating an integrated software solution for a leading provider of lender-placed hazard insurance and outsourcing solutions
- Led 6 person QA team including local and offshore personnel in directing and performing regression, integration, functional, system, and back-end testing in multiple environments
- Prepare and present daily team metrics to team, program management, and client stakeholders
- Create and present sprint Test Plans to the Architects and managing QA documentation
- Participate in all sprint ceremonies: planning, elaboration, daily stand-ups, story point estimation, story demos, retrospectives
- Coordinate bug triage meetings with Product Owners to prioritize the bugs according to sprint requirements
- Coach new Quality Assurance Analysts added to the team in both domain knowledge and the Agile methodology
- Developed and executed queries using Microsoft’s SQL Server Management Server (SSMS)
- Identified, documented and tracked defects using Microsoft’s Team Foundation Server (TFS)
- Identified, documented and tracked test cases using Microsoft Test Manager (MTM)
- Reviewed and tested mapping documents for incoming loans and policies
- Tested and manipulated SSIS packages to test ETL processes
- Used informatica to test Business Rules and incoming data sets
Quality Assurance Manager
Lender Processing Services
Jacksonville, Irvine, FL, CA
04.2007 - 01.2014
- Transferred from Jacksonville, FL to Pasadena (2011) and Irvine offices (2012) to implement QA processes for a development team which had no QA resources or processes, including introducing the QA process to the existing development team and business partners
- Created and managed multiple QA teams consisting of both analysts and Software Development Engineers in Test (SDETs)
- Credited with saving the contract with Fannie Mae for LPS by implementing consistent quality standards and reporting, resulting in strong relationship with Fannie Mae client
- Created and reported test case metrics; defect metrics; and daily and weekly status updates
- Developed and oversaw User Acceptance Testing (UAT) for Fannie Mae projects
- Coordinated design and build out of QA environment, including support for automation framework and testing
- Developed test strategies, test plans, regression test cases, and test scripts for multiple products, maintaining test matrices to ensure all scenarios were captured
- Developed and executed application wide Security and Visibility test cases
- Worked with business partners to determine performance requirements for production readiness
- Supported requirements definition in requirements elicitation sessions with Mortgage Title Sr
- VP business partners
- Created and modified use cases as necessary to accommodate new or updated requirements
- Developed and executed queries using Microsoft’s SQL Server Management Server (SSMS)
- Identified, documented and tracked defects using Microsoft’s Team Foundation Server (TFS)
- Identified, documented and tracked test cases using Microsoft Test Manager (MTM).
Senior Quality Assurance Analyst
Nelnet/Capital Staffing Solutions
Jacksonville, FL
08.2006 - 04.2007
- Tracked requirements to test cases to ensure traceability via a test matrix
- Provided testing estimates
- Developed testing strategies, test scenarios and test cases
- Identified, documented, and tracked defects via TrackRecord
- Created, maintained, and executed status and defect reports during testing
- Developed and executed queries using Query Analyzer.
EDI Coordinator
Medical Services Company/Robert Half
Jacksonville, FL
04.2006 - 07.2006
- Monitored production processes for Worker’s Compensation Claims
- Prepared client data and loaded it into the production database
- Ran SQL queries using Query Analyzer and provided reports for internal departments
- Served as liaison between MSC EDI department and external clients.
Testing Specialist II
Blue Cross Blue Shield of Florida
Jacksonville, FL
01.2001 - 03.2006
- Created test strategies, test scripts, test scenarios and test cases
- Developed and executed queries using SQL Navigator and ODBC connections with Microsoft Access and Excel
- Tested front end/back end/APIs for Diamond Claim system (now known as Xcelys)
- Tested EDI claim submissions and HIPAA compliance using the ANSI format (837 and 835)
- Tested claim submissions on the main frame, editing with file-AID in TSO
- Disaster Recovery Coordinator for Business Solutions Testing group
- Mentored junior testers
- Identified, documented, and tracked defects to closure.
Education
BA - Latin
Florida State University
1993
Introduction to Six Sigma (Yellow Belt).SQL Querying courses: Levels 1 and 2 Advanced Querying. -
Skills
- Microsoft SharePoint
- Microsoft SQL Server Management Studio (SSMS)
- Microsoft Team Foundation Server (TFS)
- Microsoft Test Manager (MTM)
- Microsoft Visual Studio
- Microsoft Azure DevOps
- Quality Center
- Jira
- Informatica Administrator and Developer
- Postman
- SoapUI
- Xcelys/Diamond
- ServiceNow
- Test Planning
Certification
ISTQB – Certified Tester Foundation Level (CTFL) 06/2016
Timeline
Quality Assurance Manager
Veros
01.2022 - Current
Quality Assurance Test Manager II
Providence/HCTec Partners
09.2018 - 01.2022
Quality Assurance Lead
NAMM/Staff Smart
04.2017 - 12.2017
Senior Consultant III, Quality Assurance Lead
Neudesic, Inc
06.2014 - 06.2016
Quality Assurance Manager
Lender Processing Services
04.2007 - 01.2014
Senior Quality Assurance Analyst
Nelnet/Capital Staffing Solutions
08.2006 - 04.2007
EDI Coordinator
Medical Services Company/Robert Half
04.2006 - 07.2006
Testing Specialist II
Blue Cross Blue Shield of Florida
01.2001 - 03.2006
BA - Latin
Florida State University
Introduction to Six Sigma (Yellow Belt).SQL Querying courses: Levels 1 and 2 Advanced Querying. -
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