Michenna Heim
Kristen Stoughton
Kittanning,PA
1
Certification
5
years of professional experience
Compassionate professional with 7 years of childcare and 10 years of customer service experience, complemented by formal medical assisting training. Skilled in building trust and solving problems in care and client-facing roles. CPR and First Aid certified with hands-on experience in daycare, clinical, and fast-paced service environments, dedicated to delivering impactful support.
Work History
Direct Care Worker
3 Months- Developed individualized care plans in collaboration with healthcare professionals for optimal client outcomes.
- Provided personal care and support to individuals with disabilities, enhancing daily living activities.
- Assisted clients with medication management, ensuring adherence to prescribed regimens.
- Monitored client progress and reported changes to relevant stakeholders for timely intervention.
- Advocated for client rights and preferences, ensuring dignity and respect in all interactions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
Assistant Group Supervisor
4 Years- Provided nurturing and supportive care to children aged 6 weeks to 3 years in a licensed early childhood center
- Implemented age-appropriate curriculum and activities to promote cognitive, social, and physical development
- Delivered nurturing care to children aged 6 weeks to 3 years in licensed early childhood center, fostering a safe and supportive environment
- Developed and implemented age-appropriate curriculum and activities, enhancing cognitive, social, and physical development in children
- Cultivated positive relationships with parents through consistent communication on child's activities, progress, and concerns
- Assisted children with personal hygiene tasks including diapering/toileting routines or handwashing practices
- Supported the emotional well-being of children by providing a nurturing and responsive caregiving approach
- Established positive relationships with parents through effective communication about their child's daily activities, progress, and any concerns
- Collaborated with speech therapists/occupational therapists/physical therapists to implement therapy goals within daily routines
Medical Assistant Trainee
3 Months- Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
- Performed basic laboratory tests including collecting specimens and conducting routine tests
- Demonstrated proficiency in using electronic health record (EHR) systems for accurate documentation and retrieval of patient information.
- Delivered timely customer service to patients by addressing inquiries and concerns efficiently
- Coordinated with insurance companies to verify coverage eligibility for patients' medical services, ensuring access to necessary care
- Supported front desk operations by greeting patients, checking them in/out, and managing phone calls efficiently
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
- Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
- Utilized electronic health record (EHR) systems for precise documentation and retrieval of patient information, enhancing data integrity
Patient Service Representative
6 Months- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Verified insurance coverage and obtained authorizations for medical services, reducing billing errors and ensuring seamless patient care
- Maintained accurate patient records by updating personal information, medical history, and insurance details, supporting efficient patient management
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic system
- Managed incoming/outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals
- Educated patients on resources like online portals and mobile applications for accessing test results and scheduling appointments, enhancing patient engagement
Education
High school diploma
Vocational Education and Training - Medical Assisting
CDA - Early Childhood Development
Skills
Early childhood education
Childcare services
Patient care
Medication administration
Reliability and punctuality
Behavior management
Infant nurturing
Certification
- CPR Certification
- Child Development Associate Certification
Timeline
Direct Care Worker
Kristen Stoughton
05.2026 - CurrentRead More
Medical Assistant Trainee
UMPC Passavant
12.2024 - 03.2025Read More
Patient Service Representative
UMPC Passavant
06.2024 - 12.2024Read More
Assistant Group Supervisor
The Learning Village
09.2021 - 09.2025Read More
Butler County votech
Vocational Education and Training from Medical Assisting
Read More
Seneca Valley Shs
High school diploma
Read More
Community College of Beaver County
CDA from Early Childhood Development
Read More