Summary
Overview
Work History
Education
Skills
Languages
Certification
Certificate in Medical Terminology
Timeline
Generic
Michenzie Garner

Michenzie Garner

Summary

Organized Patient Service Representative with 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Microsoft Office.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Commercial Billing Specialist

Carteret Health Care
Morehead City, NC
09.2019 - 08.2023
  • Improved billing accuracy by implementing a streamlined invoicing process.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.

Medical Office Specialist

Carolina Home Medical
New Bern, NC
01.2016 - 09.2019
  • Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
  • Enhanced office organization by maintaining up-to-date medical records, both physical and electronic.
  • Increased efficiency in the billing process by reconciling insurance claims and resolving discrepancies promptly.
  • Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.

Education

High School Diploma -

West Carteret High School
Morehead City, NC
05.2013

Skills

  • Medicaid MCO plans
  • Posting remit checks
  • Hospital billing
  • PT& ST& OT Billing
  • Appointment scheduling
  • Healthcare industry understanding

Languages

English

Certification

  • Certificate of Medical Terminology

Certificate in Medical Terminology

Foundational course essential to the success in all healthcare settings and roles. The certification enabled me to master proper communication in healthcare settings, effective clinical documentation, accurate review of a patient's medical history, and aid in proper diagnosis and treatment of patients in collaboration with healthcare professionals.

Timeline

Commercial Billing Specialist

Carteret Health Care
09.2019 - 08.2023

Medical Office Specialist

Carolina Home Medical
01.2016 - 09.2019

High School Diploma -

West Carteret High School
  • Certificate of Medical Terminology
Michenzie Garner