Michiko Griffin
Allen,TX
Summary
Organized professional in administrative support with a proven track record of high productivity and efficiency. Expertise in data entry, calendar management, and document preparation ensures seamless operational flow. Strong communication, problem-solving, and time management skills enhance team collaboration and project execution.
Overview
7
7
years of professional experience
Work History
Retail Keyholder
Bath and Body Works
McKinney, Texas
09.2025 - Current
- Promoted to a higher-volume store to apply strong sales leadership and operational excellence in a more complex environment
Retail Keyholder
Bath & Body Works
Allen, Texas
07.2024 - 08.2025
- Lead daily operations, resolving customer issues to ensure seamless store management.
- Guide team with product and policy knowledge, enhancing service quality.
- Set shift goals, aligning team efforts with store objectives for optimal performance.
- Manage opening/closing tasks, ensuring efficient operations and clear communication.
- Maintain policy adherence, ensuring consistent and compliant store practices.
- Initiated customer interactions to enhance store ambiance.
- Assist customers by helping them find products, answering their questions, and offering recommendations based on their needs.
- Promote and upsell products to boost sales and help customers find even more value in our products for the benefit of our customers and the store.
- Worked closely with team members to streamline product displays, improving visibility and accessibility, resulting in faster sales turnover.
Retail Sales Associate
Bath & Body Works
Allen, TX
09.2022 - 07.2024
- Assisted customers in selecting products and providing personalized recommendations.
- Maintained store cleanliness and organization to enhance the shopping experience.
- Processed transactions accurately using point-of-sale systems and cash management procedures.
- Restocked shelves and ensured product displays were appealing and well-maintained.
- Collaborated with team members to achieve sales targets and improve customer service.
- Educated customers about product features, benefits, and promotions effectively.
Retail Sales & Warehouse Associate
Dainty Hooligan
Plano , TX
09.2021 - 09.2022
- Greeted in-store customers, responded to questions, enhanced engagement with merchandise, and delivered outstanding customer service.
- Assessed customer needs to provide tailored product suggestions.
- Introduced promotions and new products to customers to enhance their shopping experience.
- Fulfill and package online orders
- Input products and maintain in-store and online inventory
- Answered phones, responded to customer inquiries, and facilitated exchanges or refunds as online customer service representative.
- Operating cash registers, managing financial transactions, and balancing drawers.
Creative Director
Leverage Retirement
02.2020 - 06.2021
- Drove the creation of impactful content to fortify the company's online footprint, steering editorial design and coordinating the development of corporate publications.
- Spearheaded a successful overhaul of the company website using Squarespace, ensuring a seamless user experience and managing ongoing maintenance efforts.
- Enhanced visual identity of social media accounts, aligning content with brand aesthetic and messaging.
- Developed comprehensive style guides outlining branding guidelines for use by internal teams.
Executive Assistant
Leverage Retirement
06.2019 - 02.2020
- Provided high-level administrative support to senior management, handling secretarial duties, interfacing with internal departments, managing calls, and orchestrating travel logistics.
- Facilitated document workflows and provided administrative support during meetings and events, including setup and refreshment arrangements to enhance overall event execution.
- Maintained events calendar, scheduled appointments, and sent timely reminders to optimize team efficiency and time management.
- Managed inventory by procuring office supplies and coordinating courier services to support seamless office operations.
Assistant to the President
Operation Care International
Dallas, Texas
09.2018 - 05.2019
- Coordinated president's personal and professional schedule, optimizing time management and appointment effectiveness.
- Answered and managed inbound phone calls from donors and potential donors, providing excellent customer service and addressing inquiries with satisfaction.
- Initiated and conducted outbound cold calls to potential donors, effectively communicating the organization's mission and fundraising goals.
- Managed in-kind donation records to ensure accurate tracking and reporting.
- Maintained and categorized office records, ensuring easy access and organization.
- Collaborated with volunteers to streamline daily office operations, contributing to a well-organized work environment.
Education
Bachelor of Applied Arts And Science - Health Administration
East Texas A&M University
Commerce, TX12.2023
Bachelor of Arts - Christian Studies
Ouachita Baptist University
Arkadelphia, AR12.2017
Skills
- Business Administration
- Time Management
- Meeting Team Goals
- Team Collaboration
- Detail-oriented approach
- Organized and Efficient
- Confidentiality management
- Talent Development
- Effective Communication
- Team Collaboration
- Task Delegation
- Conflict Resolution
- Commitment To Excellence
- Basic Computer Skills
Critical Expertise
- Strong Attention to Detail
- Organized and Efficient
- Good Communication
- Team Collaboration
- Discretion and Confidentiality
- Strong Work Ethic
Timeline
Retail Keyholder
Bath and Body Works
09.2025 - Current
Retail Keyholder
Bath & Body Works
07.2024 - 08.2025
Retail Sales Associate
Bath & Body Works
09.2022 - 07.2024
Retail Sales & Warehouse Associate
Dainty Hooligan
09.2021 - 09.2022
Creative Director
Leverage Retirement
02.2020 - 06.2021
Executive Assistant
Leverage Retirement
06.2019 - 02.2020
Assistant to the President
Operation Care International
09.2018 - 05.2019
Bachelor of Applied Arts And Science - Health Administration
East Texas A&M University
Bachelor of Arts - Christian Studies
Ouachita Baptist University