MICHIKO REESE

*** Business Dissolution ***
Oversee the process from start to finish, maintain client relationships and case files, prepare the correspondences and forms, and physically and electrically submit to the
government.

• Legal research, keeping clients’ files up to date, memorandum, and preparing immigration forms.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Supervise and coordinate with contractors to ensure customer satisfaction, maintain a filing system, keep contractors' account information current, and provide regular updates on operations to the upper management.

• Responded to customer calls and emails to answer questions, and maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Sales, customer retention, and collection of delinquent accounts.
• Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.

• Opened and closed cash register, managed customer service problems, maintained good relationships with customers.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts at one of the busiest restaurants in Los Angeles.