Paola Hernandez
Lehi
Summary
Detail-oriented legal professional with 4 years of experience assisting attorneys with family-based and humanitarian immigration cases. Comprehensive background in legal research, document management, and case preparation. Deep understanding of USCIS, DOS, EOIR, and BIA regulations. Known for strong commitment to team collaboration and achieving positive outcomes in high-stakes environments. Adept at navigating changing priorities and supporting colleagues with keen attention to detail and unwavering reliability. Notary public certified with expertise in immigration and criminal law.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Paralegal
Keen Law Offices
01.2021 - Current
- Trained new employees on company policies and legal standards.
- Prepared persuasive legal arguments for court hearings, resulting in favorable rulings for clients.
- Collaborated with cross-functional teams for effective case management and resolution.
- Drafted well-organized pleadings, motions, and briefs to support case positions effectively.
- Mentored junior paralegals, contributing to their professional development and growth.
- Ensured compliance with court deadlines by closely monitoring schedules and assigning tasks accordingly.
- Prepared legal briefs, motions, and pleadings.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Conducted detailed client intakes and entered information into company database.
- Communicated pertinent information to clients via phone, email, and mail.
- Collaborated with attorneys to develop strategies for each case.
Guest Services Supervisor
Thanksgiving Point
03.2017 - 02.2024
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
Education
Bachelor of Science - Criminal Justice
Utah Valley University
Orem, UT05-2021
Skills
- Knowledge of US Immigration laws, regulations, and court procedures
- Client communication and case management
- Organization and time management
- File organization
- Evidence analysis
- Team leadership qualities
- Teamwork and collaboration
- Attention to Detail
- Notary public certification
Certification
AILA Membership and Immigration Law Training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Senior Paralegal
Keen Law Offices
01.2021 - Current
Guest Services Supervisor
Thanksgiving Point
03.2017 - 02.2024
Bachelor of Science - Criminal Justice
Utah Valley University
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