Michiko Shepherd
Summary
Dynamic leader with a proven track record at Dollar Tree, adept in inventory control and customer service. Excelled in enhancing shopping experiences and reducing shrinkage, demonstrating strong problem-solving and multi-tasking abilities. Recognized for surpassing sales goals and fostering team growth, embodying reliability with a focus on operational excellence and staff development.
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
8
8
years of professional experience
Work History
Retail Store Manager
Dollar Tree
03.2017 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Education
Associate of Arts - Massage Therapy
Institute of Business And Medical Careers
Fort Collins, CO12-2008
Associate of Applied Science - Hospitality/Food Management
Front Range Community College
Fort Collins, CO05-2007
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Highly motivated
- Dependable and reliable
- Inventory control
- Scheduling
- Store opening and closing
- Operations oversight
Accomplishments
- Exceeded monthly store sales goals 36 months in a row.
- Awarded "Top Gun" 3 consecutive years.
Timeline
Retail Store Manager
Dollar Tree
03.2017 - Current
Associate of Arts - Massage Therapy
Institute of Business And Medical Careers
Associate of Applied Science - Hospitality/Food Management
Front Range Community College
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