Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michille Villarreal

Levelland,TX

Summary

Driven by a proven track record of exceptional customer service and retail operations management, I excel in upselling and promotional support, as evidenced during my tenure at Yesway. My collaborative approach and outstanding communication skills have consistently enhanced team performance and customer satisfaction, achieving significant sales targets. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Associate

Yesway
Lubbock, TX
06.2023 - 07.2023
  • Greeted customers to determine wants or needs.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Greeted customers and provided exceptional customer service.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Bagged or packaged purchases and wrapped gifts.
  • Collected payments and provided accurate change.
  • Organized stockroom shelves according to size, color or style.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Sanitation Crew Member

Llano Logistics
Lubbock, TX
06.2019 - 03.2020
  • Monitored inventory levels of cleaning products and notified supervisor when low.
  • Sanitized floors and walls to protect workers.
  • Performed daily maintenance checks on sanitation vehicles and equipment.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Operated power washers to sanitize sidewalks, walls and other surfaces.
  • Complied with company policies regarding safe storage of chemicals.
  • Swept, mopped and washed floors to maintain cleanliness of facility.
  • Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.
  • Took out garbage and recycling daily.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Reported any malfunctioning or broken equipment to supervisors immediately.
  • Stocked restroom supplies such as toilet paper, soap and towels.
  • Observed proper lifting techniques when moving heavy objects or supplies.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Maintained records of supplies needed for restocking purposes.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
  • Serviced, cleaned and restocked restrooms.
  • Placed warning signs around wet floors until they were dry enough for use.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Used specialized tools such as brooms, mops, vacuums and squeegees.
  • Kept business entrances clean, tidy and professional in appearance.
  • Stocked supplies in restroom and other stations throughout office building.
  • Kept debris picked up from work areas and sanitized surfaces to promote cleanliness.
  • Utilized Personal Protective Equipment (PPE) correctly.
  • Adhered to company standards and OSHA requirements when handling and disposing of biological and chemical hazards.
  • Disinfected surfaces with approved chemical cleaners according to instructions.
  • Ensured that all waste containers were properly labeled before disposal.
  • Followed company uniform, performance and security policies with every job.
  • Applied industrial chemicals safely to clean surfaces in various environments.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Maintained a safe environment by following OSHA rules and regulations.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Dusted furniture, machines or equipment.
  • Inspected equipment for proper functioning and safety compliance.
  • Cleaned areas effectively and efficiently.
  • Cleaned up spills promptly using appropriate cleaning solutions.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Followed sanitation schedule and documented cleaning activities.
  • Monitored inventory of cleaning products and re-ordered.
  • Set up equipment for next day's operations.
  • Cleaned bathrooms, emptied trash cans and removed debris from grounds.
  • Completed day-to-day duties accurately and efficiently.

Janitorial Worker

CRC Global Solutions
Lubbock, TX
09.2018 - 10.2019
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
  • Respond quickly to spills or messes in order to minimize damage.
  • Dusted furniture, machines or equipment.
  • Ensure all equipment is properly stored at the end of each shift.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Keep records of janitorial supplies used to inform restocking needs.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Empty trash cans and replace liners as needed.
  • Set up and removed furniture, equipment and supplies required for meetings and special events.
  • Perform minor repairs around the facility such as replacing light bulbs.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Restock supplies such as toilet paper, paper towels, soap dispensers.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sanitized and deep cleaned bathroom floors and surfaces.
  • Vacuum carpets in offices, hallways, lobbies, stairwells.
  • Dust furniture and wipe down surfaces throughout the facility.
  • Discarded cardboard boxes and trash in compactors and balers.

Hospitlity Aide

Villa Of Wolfforth
Wolfforth, TX
06.2017 - 09.2017
  • Maintained cleanliness standards throughout the facility including common areas like lobbies, hallways and waiting rooms.
  • Upheld strict compliance with health and safety regulations to ensure a safe environment for guests and staff.
  • Assisted with daily living activities such as brushing teeth, combing hair and assisting with personal hygiene needs.
  • Welcomed customers to property and offered immediate assistance with needs.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
  • Assisted in the preparation of meals for patients including cutting food into small pieces, serving meals and providing special diets as needed.
  • Reported any changes in a patient's condition immediately to the nurse on duty.
  • Conducted rounds regularly throughout assigned area to ensure that all equipment was functioning properly.
  • Assisted with ambulation of patients using appropriate safety techniques while transferring them from bed to chair or wheelchair.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Handled complaints from customers in a professional manner while resolving issues quickly and efficiently.
  • Answered call lights and responded to emergencies in accordance with facility rules.
  • Taught appropriate lifting, turning and repositioning techniques to help family members care for patient.
  • Adjusted beds, lights, bed rails and pillows to aid in patient comfort and safety.
  • Checked supplies regularly to ensure adequate stock levels were maintained in all patient areas.
  • Replenished supplies such as linens, towels and toiletries in all patient units.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Enhanced guest experiences by recommending local attractions and dining options.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Verified accuracy of medication orders before administering medications per physician instructions.
  • Gathered information from caregivers, nurses or physicians about patient condition, treatment plans or appropriate activities.
  • Monitored vital signs such as temperature, pulse rate and respiration rate under direction from nurses.
  • Answered call lights promptly and responded to patient requests for assistance.
  • Performed light housekeeping duties such as vacuuming floors, dusting furniture and washing windows in patient rooms.
  • Suggested and implemented suitable, appropriate outdoor activities to increase patient engagement and confidence.
  • Turned mattresses, changed linens and replenished supplies in patient rooms and bathrooms.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Gave baths and assisted with shaving to help patients with personal hygiene tasks.
  • Minimized risks to guests by strictly following sanitizing procedures for different areas.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Prepared trays for meal delivery by selecting menu items according to dietary requirements.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Transported patients between rooms, departments or other areas of the hospital using wheelchairs or stretchers.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Prepared entrees, side dishes, and desserts for guests during busy periods.
  • Assisted guests by promptly responding to questions, requests and concerns.
  • Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided assistance to nursing staff by helping with patient care activities such as bathing, feeding, dressing and grooming.
  • Changed bed linens, made beds, cleaned bathrooms and emptied wastebaskets.
  • Conducted daily room inspections to ensure cleanliness and report maintenance issues.

Cake Decorator

Walmart
Lubbock, TX
05.2016 - 04.2017
  • Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Stacked layers of cakes onto tiered stands without damaging them.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Wrapped items in plastic in preparation for display and to sell to customers.
  • Assembled multiple tiers of cakes with precision and stability.
  • Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
  • Used pastry bags and tips to pipe messages and decorative roses onto cakes.
  • Applied fondant to cakes with precision and accuracy.
  • Inspected all bakery products and removed any found to possess defects.
  • Coordinated supplies, placed orders and managed stock on hand for bakery.
  • Measured and weighed ingredients to prepare dough for recipes.
  • Ensured all tools were sanitized prior to beginning each project.
  • Measured ingredients accurately according to recipes used in the bakery.
  • Produced frostings and creams for cakes and other edibles.
  • Formulated designs based on customer specifications.
  • Combined ingredients by hand and with electric mixing equipment.
  • Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
  • Used photo cake software to create specialty birthday and anniversary cakes.
  • Frosted finished cakes evenly and smoothly using various techniques.
  • Rolled and kneaded dough in preparation for cutting and shaping.
  • Applied creative techniques to design beautiful, memorable wedding cakes.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Assembled, prepared, decorated, and frosted cakes for purchase.
  • Kept up with industry trends regarding new flavor combinations and design ideas.
  • Troubleshot any issues that arose during the cake decorating process.
  • Adapted measurements to meet quantity of bakery items being prepared.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Stocked shelves and ordered inventory when product stock became low.
  • Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
  • Prepared buttercream and icings to use for decorating cakes, cupcakes, tarts and other pastries.
  • Followed safety protocols while using sharp utensils such as knives or spatulas.
  • Conducted quality control checks on finished products.
  • Provided guidance to other team members regarding proper cake decorating techniques.
  • Incorporated creative elements into cake designs as requested by clients.
  • Mentored baking staff in proper techniques and bakery procedures.
  • Decorated cakes with a variety of edible decorations including sugar flowers, chocolate figures, and marzipan fruits.
  • Cut and shaped dough for rolls, bread and various pastries.
  • Monitored color of baking items to raise or lower temperature or remove from oven.
  • Assisted customers in selecting appropriate cake designs for their events.
  • Organized supplies to ensure efficient workflow during cake decorating process.
  • Blended ingredients and mixed dough, following recipes.
  • Checked dough for proper consistency, adding more flour if needed.
  • Provided exceptional customer service, addressing inquiries and concerns with patience and expertise.
  • Set ovens to appropriate temperatures to pre-heat.
  • Decorated cakes for special occasions, showers, birthdays and christenings.
  • Prepared buttercream icing for use in cake decoration projects.
  • Cleaned work area after completing each project for sanitation purposes.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Handled cash, credit card and check transactions.
  • Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
  • Finished baked goods with glazes, icings and other toppings.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Operated equipment and machinery according to safety guidelines.
  • Worked effectively in team environments to make the workplace more productive.

Supervisor/QC Inspector

Pedro's Tamales
Lubbock , TX
10.2012 - 04.2016
  • Implemented strategies to take advantage of new opportunities.
  • Directed and supervised team of 15 employees in daily operations.
  • Trained new employees on company policies and procedures.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Maintained positive working relationship with fellow staff and management.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Analyzed key performance indicators to identify effective strategies.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Developed strategies to improve team performance and productivity.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Assessed company operations for compliance with safety standards.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Implemented quality control measures, significantly reducing error rates.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Operated a variety of machinery and tools safely and efficiently.
  • Operated equipment and machinery according to safety guidelines.
  • Maintained accurate records of all inspections conducted in accordance with company policies and procedures.
  • Analyzed test results to determine whether products met specifications and tolerances.
  • Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
  • Used specialized tools to take precise measurements of various aspects of samples.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Recommended improvement measures to production process to meet quality control standards.
  • Developed comprehensive Quality Control plans outlining specific objectives for each project phase.
  • Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
  • Collaborated with production team to develop strategies for improving product quality.
  • Trained new inspectors on proper use of equipment, tools, techniques, and inspection methods.
  • Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
  • Calibrated products to match design and operational specifications.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Monitored inventory levels of finished goods, raw materials, components, and supplies used in production operations.
  • Evaluated incoming materials received from suppliers based on established criteria such as color consistency or dimensional accuracy.
  • Assisted in developing and implementing quality control systems to ensure customer satisfaction.
  • Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
  • Managed daily workflow of QC staff including assigning tasks, monitoring progress, providing feedback as needed.
  • Marked materials with grade or acceptance status.
  • Ensured that safety protocols were followed at all times while conducting inspections onsite.
  • Verified accuracy of production processes by measuring dimensions, angles, and other parameters using precision instruments.
  • Inspected and tested products to ensure compliance with quality standards.
  • Assessed quality of products and compliance with tolerance standards by inspecting products, components, and materials.
  • Utilized testing equipment and calibrated for optimal performance.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted with customer requests and answered questions to improve satisfaction.

Education

Littlefield High School
Littlefield, TX

Skills

  • Upselling
  • Promotional support
  • Retail loss prevention
  • Exchange coordination
  • Reliable and punctual
  • Store opening and closing
  • Teamwork and collaboration
  • Exceptional customer service
  • Excellent communication skills
  • Cash register operation
  • Money handling
  • Customer service
  • Cash handling
  • Hospitality and accommodation
  • Retail store operations
  • Cash handling accuracy
  • Friendly and outgoing

Certification

HACCP Certified, TABC certified,

Timeline

Sales Associate

Yesway
06.2023 - 07.2023

Sanitation Crew Member

Llano Logistics
06.2019 - 03.2020

Janitorial Worker

CRC Global Solutions
09.2018 - 10.2019

Hospitlity Aide

Villa Of Wolfforth
06.2017 - 09.2017

Cake Decorator

Walmart
05.2016 - 04.2017

Supervisor/QC Inspector

Pedro's Tamales
10.2012 - 04.2016

Littlefield High School

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Michille Villarreal