MICHON CANNADA
Houston,TX
Summary
Communicative Server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 20+ years experience providing service to all guests at several restaurants. Detailed organizer of service operations with versatility in stressful circumstances. Dedicated to well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining. Successful at building relationships with customers to increase loyalty and repeat business. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
9
9
years of professional experience
Work History
SERVER
Pappadeaux's Seafood Kitchen
03.2020 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Noted special patron requests and followed up with kitchen to confirm delivery
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
SERVER
Longhorn Steakhouse
02.2017 - 11.2019
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
MANAGER
Palm Beach Tan
08.2015 - 12.2017
- Employee of the month for first two months in position
- Moved to highest volume store after 3 months of employment
- Top 10% sales for all months worked
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Cross-trained existing employees to maximize team agility and performance
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement
- Achieved 90% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
Education
No Degree - Liberal Arts
Trinity Valley Community College
Athens, TXNo Degree - Psychology
University of Texas Dallas
DallasExpected in 12/2024 - Counseling
Dallas College
Mesquite, TXSkills
- Dining area cleanliness
- Cash handling expert
- Wine Service
- Order Accuracy
- Sales expertise
- Tableside service
- Point of Sale Knowledge
- Menu Memorization
- High-Volume Dining
Timeline
SERVER
Pappadeaux's Seafood Kitchen
03.2020 - Current
SERVER
Longhorn Steakhouse
02.2017 - 11.2019
MANAGER
Palm Beach Tan
08.2015 - 12.2017
No Degree - Liberal Arts
Trinity Valley Community College
No Degree - Psychology
University of Texas Dallas
Expected in 12/2024 - Counseling
Dallas College
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