Miciah Hopkins
McKinney,TX
Overview
3
3
years of professional experience
1
1
Certification
Work History
Loss Prevention Specialist
Ross Dress for Less
McKinney, TX
06.2024 - Current
- Analyzed store layout for potential vulnerabilities, recommending improvements to reduce opportunities for theft.
- Responded swiftly to emergency situations within the store, ensuring customer and employee safety during incidents such as theft or disturbances.
- Trained new employees on company loss prevention protocols, contributing to a culture of accountability and vigilance.
- Developed targeted strategies for high-risk merchandise areas, minimizing losses due to theft or damage during transport or display.
Specialist
Walgreens
Northlake
08.2022 - 04.2024
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Devoloped systems to improve efficiency and production rates.
Maintenance
Costco Wholesale
McKinney
08.2021 - 07.2022
- Performed preventive maintenance to prolong life of equipment.
- Coordinated effectively with maintenance teams to schedule preventive maintenance or necessary repairs, thereby minimizing the impact on production schedules.
Education
Undergraduate - Kinesiology
University of North Texas
Denton, TX12.2025
Associates Degree - Kinesiology
Collin County Community College
McKinney, TX05.2021
Skills
- Facilities Maintenance
- Customer service (4 years)
- Problem solving
- Forklift
- Communication skills
- Motivational interviewing
- Time Management
- Conflict management
- Microsoft Office
- Microsoft Excel
- Computer skills
- Microsoft Word
- CPR Certified
- Body Mechanics
Certification
- CPR Certification
Timeline
Loss Prevention Specialist
Ross Dress for Less
06.2024 - Current
Specialist
Walgreens
08.2022 - 04.2024
Maintenance
Costco Wholesale
08.2021 - 07.2022
Undergraduate - Kinesiology
University of North Texas
Associates Degree - Kinesiology
Collin County Community College
- CPR Certification