Mickal Rentz
Tampa
Summary
Desktop System Administrator with 6 years of experience testing, troubleshooting, developing, and implementing computing and networking environments. Experience extends to but not limited to Putty, Windows Server, Pacstar, Active Directory, Hyper-V, EXSi—providing top-tier customer service, uptime, and knowledgeability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PC Technician
Peraton
Tampa, FL
03.2025 - Current
- Troubleshooting and proactively resolving technical issues.
- Responding to requests for technical support.
- Providing recommendations for technical support.
- Providing technical problem solving for customer support of database.
- Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers.
- Installing and configuring application and operating system software and upgrades.
- Troubleshooting and repairing hardware and network connectivity issues.
- Removing old equipment and performing data migration to new machines.
- Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
- Working with hardware and software vendors to verify product delivery time and ensuring that new equipment is installed and ready to operate on schedule.
- Analyzing and making recommendations for hardware and software standardization.
- Updating user and computer member roles through Active Directory.
Cyber Defense Operator/Network Specialist
US Air Force, Active Duty/Guard
Panama City/Tampa, FL
06.2019 - 06.2025
- Created, modified, and removed user accounts.
- Design and subnet network topologies.
- Learning and managing equipment upgrades for network optimization.
- Responded to problems with processing and production equipment and completed timely repairs.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Ensured servers operated at full capacity.
- Trained new technicians to operate and maintain more than $18,000 worth of equipment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Created, modified, and resolved customer Tier I & II Support Tickets through use of remedy.
- Provide engineering support for data, voice, and satellite network technology.
- Configure, deploy, and troubleshoot LAN and WAN infrastructures including virtual machines, port groups, servers, routers & switches, VoIP, satellite dishes, and KG encryption devices.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Monitored network traffic for unusual activity and potential threats.
- Troubleshoot hardware and software issues.
RF Test Technician
Smiths Interconnect
Tampa, FL
07.2023 - 02.2025
- Test, troubleshoot, and maintain equipment based on customer needs.
- Test and produce up to 180 units a month.
- Troubleshoot units using oscilloscopes, frequency counters, multimeters, and more.
Call Center Representative
American Directions Research Group
Lakeland, FL
12.2017 - 01.2019
- Conducted surveys.
- Acquired great customer service skills.
Education
Associate of Arts - Computer & Information Science
Polk State College
FL05.2021
Skills
- Networking
- Active Directory
- Powershell, Command Prompt, and Putty
- Remedy
- Experienced with VDI
- Software installation
- Server maintenance
Certification
- CompTia Security+
- ISC2 Cybersecurity
- NGT Full Stack Network Associate
- VMware Certified Professional - VMware Cloud Foundation Administrator (VCP-VCF Admin)
Timeline
PC Technician
Peraton
03.2025 - Current
RF Test Technician
Smiths Interconnect
07.2023 - 02.2025
Cyber Defense Operator/Network Specialist
US Air Force, Active Duty/Guard
06.2019 - 06.2025
Call Center Representative
American Directions Research Group
12.2017 - 01.2019
Associate of Arts - Computer & Information Science
Polk State College