Mickayla Grandison
Bronx,NY
Summary
Resourceful and dedicated college student with excellent analytical skills and a demonstrated commitment to providing great customer service. Strong organizational abilities with proven successes managing multiple academic projects. Dependable and reliable with excellent communication skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
2
2
years of professional experience
Work History
Administrative Clerk
Mind Builders Creative Arts Center
The Bronx, NY
07.2024 - Current
- Resolved customer complaints in a timely manner.
- Maintained accurate records of financial transactions using accounting software programs.
- Organized and maintained filing systems both electronically and manually.
- Answered inquiries from customers regarding services or products offered by the company.
- Provided administrative support to the executive team.
- Performed data entry duties to update client information in databases.
- Delivered exceptional customer service through direct communication with clients and team members.
- Supported project teams by performing administrative tasks related to the project.
- Reviewed discrepancies in data received and identified potential issues or errors.
- Sorted out paper works before starting the actual task of entering the details into the database.
- Updated existing spreadsheet records by adding new entries as required.
- Performed data entry of client information from source documents within time limits.
- Resolved inconsistencies in information and compiled data into specified format for entry.
Student Account Representative
Mercy College
Dobbs Ferry, New York
10.2022 - 05.2023
- Analyzed past-due accounts and initiated appropriate collection actions.
- Provided customer service to students and parents regarding account information.
- Assisted with the preparation of financial statements for student accounts.
Education
Bachelor of Science in Cyber Security -
Mercy College
Dobbs Ferry, NY05.2026
Skills
- Microsoft Word
- Excel
- PowerPoint
- Database entry
- Customer follow-up
- Clerical Support
Activities
Latino/Caribbean Club, The Montfort Academy, NY, Co Founder, 09/2021, 05/2022, Raised money, solicited volunteers and helped coordinate annual event at school.
Timeline
Administrative Clerk
Mind Builders Creative Arts Center
07.2024 - Current
Student Account Representative
Mercy College
10.2022 - 05.2023
Bachelor of Science in Cyber Security -
Mercy College
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