Mickayla Unsel
Christiana,TN
Summary
Veterinary Supervisor/Manager with 6+ years of experience leading team of veterinary professionals in providing compassionate care to animals. Skilled in overseeing daily operations, implementing training programs, and ensuring efficient workflow in a fast-paced environment. Proficient in handling a variety of animals, assisting with medical procedures, and maintaining high standards of cleanliness and hygiene. Strong communication and leadership abilities, dedicated to delivering exceptional service and support to both patients and clients. Passionate about animal welfare and committed to upholding the highest standards of care in the veterinary field.
Overview
6
6
years of professional experience
Work History
Veterinary Practice Manager
Good Samaritan Animal Clinic
10.2025 - Current
- Ordered all clinic supplies and kept check on inventory levels.
- Interviewed, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Maintained customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Developed and updated policies and procedures, to establish compliance with guidelines relating to AHAA and state standards.
- Cultivated strong relationships with vendor representatives, and coordinated vendor lunch-and-learns to maximize staff attendance.
Veterinary Assistant Supervisor
VCA Creekside Animal Hospital
09.2023 - 10.2025
- Managed a team of veterinary assistants, providing guidance, training, and support to ensure high-quality patient care and client satisfaction.
- Oversaw scheduling and task assignments for veterinary assistants, optimizing operational efficiency and workflow within the clinic.
- Implemented and maintained protocols and procedures to ensure compliance with regulatory standards and best practices in the veterinary field.
- Conducted performance evaluations and provided feedback to veterinary assistants, fostering professional development and growth within the team.
- Collaborated with veterinarians and other staff members to coordinate patient care, treatment plans, and client communication in a fast-paced, multi-doctor practice.
- Implemented and maintained protocols for daily operations, including scheduling, inventory management within a strict budget, and equipment maintenance.
- Assisted with hands-on patient care, surgical procedures, and diagnostic testing as needed to support the team and ensure excellent standards of care.
Emergency Veterinary Assistant/Kennels Manager/Veterinary Assistant Shift Lead
Animal Medical Center
08.2020 - 09.2023
- Provided immediate care and assistance to critically ill and injured animals in a fast-paced emergency veterinary clinic.
- Assisted veterinary team with emergency medical procedures, including administering medications, wound care, and monitoring vital signs.
- Maintained cleanliness and organization of treatment areas and equipment to ensure optimum conditions for emergency cases.
- Communicated effectively with clients, providing updates on their pet's condition and delivering compassionate support during stressful situations.
- Contributed to the overall efficiency of the clinic by assisting with administrative tasks, such as scheduling appointments and maintaining medical records.
- Demonstrated ability to efficiently triage incoming calls from pet owners in distress, accurately assessing urgency and coordinating appropriate responses.
- Proficient in utilizing veterinary terminology to communicate effectively with staff, veterinarians, and clients.
- Exceptional multi-tasking skills in managing front desk responsibilities, including appointment scheduling, patient check-ins, and processing payments.
- Proven track record of remaining calm and composed during high-stress situations, providing empathy and support to clients in emergency situations.
- Skilled in maintaining accurate and detailed medical records, ensuring compliance with confidentiality and privacy regulations.
- Maintain a high standard of animal care and cleanliness in the kennel, ensuring all protocols are followed for feeding, exercise, and hygiene.
- Manage scheduling and assignments for kennel staff, optimizing workflows and ensuring adequate coverage during peak times.
- Develop and implement training programs for new hires and ongoing education for existing staff to improve overall performance and efficiency.
- Supervised and mentored a team of veterinary assistants during assigned shifts, ensuring efficient workflow and quality patient care.
- Assisted with training new team members on proper animal handling techniques, medication administration, and equipment usage.
- Scheduled and coordinated shift assignments, including managing breaks and delegating tasks to ensure smooth operations.
Veterinary Technician
Blue Oasis Pet Hospital
10.2019 - 08.2020
- Assisted veterinarians with medical procedures such as administering medications, taking X-rays, and performing bandage changes.
- Maintained cleanliness and organization of exam rooms, surgical suites, and laboratory areas.
- Interacted with clients to gather medical history, answer questions, and provide post-operative care instructions.
- Provided compassionate care and comfort to animals before, during, and after treatment or surgery.
- Conducted initial patient assessments, including taking vital signs and obtaining medical history.
- Assisted in surgeries and medical procedures, monitoring anesthesia and providing post-operative care.
- Performed laboratory tests, including blood work and urinalysis, to aid in diagnosis and treatment.
- Educated pet owners on proper care and handling of their animals, including medication administration and preventive health measures.
Education
Veterinary Technician Program -
PennFoster
02-2028
Skills
- Organization
- Time Management
- Computer Operations (Microsoft Office, AviMark, Cornerstone, Covetrus)
- Employee training
- Communication
- Client Management/Education
- Animal Restraint
- Phlebotomy
- Surgical Prep, Monitoring, Recovery
- CPR & Emergency Intubation
- IDEXX Diagnostics & Machine Maintenance
- Medical Charting and Management
- Medication Administration (IV, IM, SQ)
- Scheduling (Staffing & Patient Flow Management)
Timeline
Veterinary Practice Manager
Good Samaritan Animal Clinic
10.2025 - Current
Veterinary Assistant Supervisor
VCA Creekside Animal Hospital
09.2023 - 10.2025
Emergency Veterinary Assistant/Kennels Manager/Veterinary Assistant Shift Lead
Animal Medical Center
08.2020 - 09.2023
Veterinary Technician
Blue Oasis Pet Hospital
10.2019 - 08.2020
Veterinary Technician Program -
PennFoster