Lindsay Bryson
Boston,MA
Summary
Dynamic Veterinary Practice Manager with proven expertise in team building, customer relations, and problem resolution. Skilled in managing operations and enhancing client satisfaction through effective communication and organizational skills.
Overview
18
18
years of professional experience
Work History
Veterinary Practice Manager
Boston Animal Hospital
Boston, Massachusetts
02.2022 - 09.2025
- Oversaw daily operations of veterinary practice and ensured smooth workflow.
- Guided team meetings to set goals and address practice challenges
- Mentored staff to improve performance and client interactions.
- Managed the financial aspects of the practice, including accounts receivable
- Implemented and maintained efficient inventory management systems for medical supplies.
- Resolved client complaints promptly to maintain positive relationships.
- Conducted regular inventory audits to verify stock counts and conditions.
- Hired qualified candidates to fill open positions.
- Commitment to collaborating and fostering a positive team environment.
- Specific knowledge of veterinary practice operations and industry standards.
- Critical Thinking Skills
- Proficiency in delegating tasks and leveraging team members' strengths.
- Professionalism in all interactions, both external and internal.
- Collaborated with veterinarians to optimize patient care processes.
Client Service Representative
Emmerson Animal Hospital
Dorchester , MA
10.2019 - 02.2022
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Documented conversations with customers to track requests, problems and solutions.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Managed and updated physical and digital client account information to keep records accurate and current.
- Greeted incoming customers to provide immediate, friendly and knowledgeable support.
- Scheduled and confirmed appointments based on customer availability.
- Reviewed customer account information to determine current issues and potential solutions.
- Managed minor issues involving clients and accounts, escalating situations that required additional assistance to office manager for immediate attention.
- Greeted customers pleasantly and scheduled appointments for service.
- Supported clients by handling service requests, answering questions and acting as consistent resource.
- Added new client data to system and made changes to old information to keep everything up-to-date.
- Attended to daily client service requests and provided support.
- Received and submitted payments, updated account information and provided receipts.
Client Services Manager
South Boston Animal Hospital
South Boston, MA
10.2013 - 10.2019
- Handled client relationship management functions to promote enduring relationships with diverse clientele.
- Recruited and trained client care representative employees and provided evaluations with feedback to cultivate highly talented team.
- Delivered high level of service to clients in effort to build upon relationships for future.
- Scheduled clients for appointments to promptly meet needs.
- Scheduled clients and managed client exits by ensuring all current and future needs were met.
- Provided exemplary coaching to department employees, realizing successful increase in team morale.
- Resolved accounts receiving and implemented corrective actions to prevent recurrence.
- Conducted or approved performance evaluations for client care respresentatives
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Prepared and labeled medications and instructed client on administration.
- Processed financial transactions for clients.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Prepared and sent financial statements to support bookkeeping functions.
Veterinary Receptionist and Technician
Cobb Animal Clinic
Greensboro, NC
07.2007 - 09.2013
- Recorded weight, temperature and other vitals.
- Prepared and labeled medications and instructed client on administration.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Operated anesthesia, oxygen and monitoring equipment.
- Prepared and reviewed records and consent forms.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Delivered excellent service to pet owners to drive repeat business.
- Administered immunizations, and other medications to animals as prescribed by veterinarians.
- Operated radiographic equipment.
- Assisted veterinarians in examining animals.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits
- Unloaded and organized supplies and product inventory.
- Interpreted lab results for heartworm testing, parasites and skin scrapings.
- Processed financial transactions for clients.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Education
High School Diploma -
Walter Hines Page High School
Greensboro06.2002
Associate of Arts - Communication Studies
University of South Carolina - Columbia
Columbia, SC2006
Skills
- Proficient in Evet, Cornerstone and Impromed software
- Client relationship management
- Veterinary practice operations
- Team leadership
- Effective communication
- Time management
- Conflict resolution
- Account management
- Training and development
- Active listening
- Emotional awareness
- High-energy attitude
- Accounts receivable management
- Inventory management
- Customer relations
- Telephone etiquette
- Multitasking
- Organization and efficiency
Timeline
Veterinary Practice Manager
Boston Animal Hospital
02.2022 - 09.2025
Client Service Representative
Emmerson Animal Hospital
10.2019 - 02.2022
Client Services Manager
South Boston Animal Hospital
10.2013 - 10.2019
Veterinary Receptionist and Technician
Cobb Animal Clinic
07.2007 - 09.2013
High School Diploma -
Walter Hines Page High School
Associate of Arts - Communication Studies
University of South Carolina - Columbia