Jennifer Springer
Chowchilla,CA
Summary
Dedicated Veterinary Practice Manager and Registered Veterinary Technician (RVT) with nearly a decade of experience spanning general practice, orthopedic specialty, emergency medicine, and practice leadership. Skilled in clinic operations, HR administration, payroll, financial oversight, regulatory compliance, and staff training, with a proven record of reducing costs, improving client retention, and increasing clinic revenue. Holds OSHA Certification and is currently pursuing Veterinary Practice Management Certification (VPMA). Actively pursuing specialty certifications in Dentistry, Nutrition, Surgical, and Diagnostic imaging, and a member of the National Association of Veterinary Technicians in America (NAVTA).
Overview
10
10
years of professional experience
1
1
Certification
Work History
Veterinary Practice Manager
Central Valley Veterinary Clinic
Chowchilla, CA
10.2020 - Current
- Direct operations for a 1–2 doctor practice with 8 support staff, ensuring smooth daily workflow and high-quality patient care.
- Manage all HR functions, including payroll, recruitment, onboarding, training, scheduling, and performance evaluations.
- Oversee financial operations, including accounts payable/receivable, budget planning, payroll reconciliation, and vendor relations.
- Implemented streamlined inventory management, reducing supply costs by 15% while maintaining adequate stock for patient care.
- Developed and implemented client service protocols (preventive care reminders, follow-up calls, feedback surveys), improving client retention by 20%.
- Executed marketing initiatives, including social media campaigns and community outreach, contributing to a 22% increase in yearly sales.
- Partnered with veterinarians to optimize appointment scheduling, reducing wait times and improving patient flow.
- Maintained strict adherence to OSHA, DEA, and state regulations, ensuring a safe and legally compliant practice environment.
- Apply RVT clinical skills to support patient care, staff training, and client education.
Lead Registered Veterinary Technician (Emergency &
Standiford Emergency and Specialty Hospital
Modesto, California
09.2018 - 10.2020
- Supervised, trained, and mentored a team of veterinary technicians in a fast-paced emergency and specialty hospital environment.
- Provided advanced technical support in anesthesia, triage, surgery, and critical patient care.
- Coordinated technician schedules, balancing workload distribution to maintain efficient operations during high caseloads.
- Monitored and enforced compliance with controlled substance handling, OSHA standards, and hospital protocols, promoting a culture of safety.
- Supported client communication during high-stress cases, delivering compassionate and clear guidance on treatment plans and outcomes.
- Assisted in implementing continuing education and training sessions to improve technician skill development and hospital-wide standards of care.
Registered Veterinary Technician (Orthopedic)
Oakdale Veterinary Group
Oakdale, California
06.2015 - 12.2019
- Provided specialized support in orthopedic and surgical procedures, including anesthesia induction/monitoring, surgical prep, and post-operative care.
- Assisted in advanced orthopedic cases such as fracture repairs, cruciate ligament surgeries, and joint procedures.
- Educated clients on surgical aftercare, rehabilitation, and long-term orthopedic health management.
- Maintained detailed and accurate medical and surgical records, ensuring compliance and continuity of care.
- Collaborated closely with veterinarians and surgical specialists to deliver high-quality outcomes for complex cases.
- Trained new technicians and assistants in specialty procedures, anesthesia monitoring, and patient handling.
Education
Bachelor of Arts - Education
Liberty University
Lynchburg, VA08-2023
Skills
- Veterinary Practice Operations & Workflow Optimization
- Payroll, Hiring, Scheduling & HR Administration
- Staff Training, Mentorship & Leadership Development
- Financial Oversight (Budgets, AR/AP, Inventory)
- Regulatory Compliance (OSHA, DEA, AAHA, State)
- Client Service & Retention Strategies
- Practice Management Software (AVImark, Cornerstone, ezyVet)
- Emergency, Orthopedic & Specialty Veterinary Care
- Dentistry, Nutrition, Surgical & Diagnostic Support (Pursuing Specialty Certifications)
- Staff & Client Education Communication Strategies
- Marketing, Social Media & Community Outreach
Certification
- Registered Veterinary Technician (RVT) 2017
Custom
- Veterinary Practice Management Certification (VPMA) — Veterinary Hospital Management Association, In Progress
- OSHA Certification — 2022
- Pursuing Specialty Certifications — Dentistry, Nutrition, Surgical, Diagnostics
Timeline
Veterinary Practice Manager
Central Valley Veterinary Clinic
10.2020 - Current
Lead Registered Veterinary Technician (Emergency &
Standiford Emergency and Specialty Hospital
09.2018 - 10.2020
Registered Veterinary Technician (Orthopedic)
Oakdale Veterinary Group
06.2015 - 12.2019
Bachelor of Arts - Education
Liberty University
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