Sarah Burns
Longview,TX
Summary
Dedicated veterinary practice manager with a focus on enhancing team performance and patient care. Proven track record in supervising staff, managing daily operations, and implementing effective training programs. Committed to fostering high-quality animal care and improving customer service through efficient scheduling and communication.
Overview
24
24
years of professional experience
Work History
Veterinary Practice Manager
Little Animal Hospital
Longview, Texas
01.2023 - Current
- Managed daily operations of a busy veterinary practice.
- Coordinated scheduling for appointments and surgeries efficiently.
- Implemented inventory management systems for medical supplies.
- Oversaw client communications to enhance customer service experience.
- Facilitated financial reporting and budgeting for the practice's operations.
- Managed financial aspects of the practice including budgeting, forecasting, and accounts receivable and payable.
- Oversaw daily operations of front desk staff members including scheduling shifts and assigning duties.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Developed and implemented policies, procedures, and protocols to ensure optimal operations.
- Resolved customer complaints in a timely manner while striving to maintain positive relationships with clients.
- Coordinated marketing campaigns both online and offline to increase visibility of the practice.
- Recruited new personnel to fill vacant positions within the practice.
- Maintained inventory of medical supplies and equipment, placing orders when necessary.
- Ensured compliance with all relevant regulations and standards for the veterinary practice.
- Performed administrative tasks such as payroll processing, billing activities, record keeping, customer service inquiries.
- Evaluated staff performance and delivered coaching and feedback.
- Implemented strategies for improving overall efficiency within the practice.
- Evaluated staff performance and delivered coaching and feedback.
- Implemented strategies for improving overall efficiency within the practice.
- Supervised staff to ensure high-quality animal care.
- Provided training to new employees on proper office procedures and customer service techniques.
Veterinary Practice Manager
Kimbrough Animal Hospital
Longview, TX
04.2002 - 12.2022
- Recruited, hired and trained new medical and facility staff.
- Led, supervised and evaluated medical, clerical and maintenance personnel to enhance team performance and service delivery.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Communicated with patients with compassion while keeping medical information private.
- Streamlined records management system to efficiently process personnel information and generate timely reports.
- Fostered strong relationships with leadership and staff through participation in board meetings and coordination of interdepartmental information exchanges.
Education
Bachelor of Science - Animal Science
Stephen F Austin State University
Nacogdoches, TX05-2000
Associate of Science - General Studies
Associate of Science
Carthage, TX04-1994
Skills
- Veterinary Staff Recruitment
- Regulatory Compliance Management
- Clinical management
- Patient Care Assessment
- Veterinary Care Programs
- Quality Assurance Controls
- Problem Resolution
- Performance Monitoring
- Cost Management Strategies
- Budget Planning
- Resource Allocation
- Utilization Management
- Diagnostic monitoring
- Resource Monitoring
- Data Analysis
- Process Implementation
- Operations oversight
- Staff supervision
- Employee Supervision
- Employee Work Scheduling
- Training programs
- In-service training
- Performance evaluations
- Decision Making
- Critical Thinking
- Risk Management
- Financial Operations Management
- Practice Management Systems
- Goal development
- Utilization improvement
- Facility Inspections
- Operational Records Maintenance
- Employee Supervision
Timeline
Veterinary Practice Manager
Little Animal Hospital
01.2023 - Current
Veterinary Practice Manager
Kimbrough Animal Hospital
04.2002 - 12.2022
Bachelor of Science - Animal Science
Stephen F Austin State University
Associate of Science - General Studies
Associate of Science