Melanie Horton
Beacon Falls,CT
Summary
Dynamic Veterinary Practice Manager at VCA Hospitals with expertise in employee training, and deeply skilled in customer care and the importance of the customer care relationship with the medical staff. Proven track record in enhancing workplace safety and improving customer service. Skilled in veterinary software and fostering teamwork, ensuring efficient operations and high-quality animal care. Committed to continuous improvement and staff development.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Veterinary Practice Manager
VCA Hospitals
Naugatuck, CT
05.2005 - 02.2026
In my longest role as manager, I managed all daily operations of hospital. Created staff schedules and coordinated billing processes. Facilitated customer care relations with doctors. Ordered and managed inventory of pharmaceuticals and all hospital supplies. Maintained records. Managed doctor and employee relations, managed payroll, and hiring of staff. Worked with outside vendors and suppliers.
Education
Associate of Arts -
Newtown High School
Newtown, CTSkills
Animal care
Workplace safety
Employee training
Recruitment and hiring
Scheduling coordination
Staff evaluation
Schedule coordination
Budget planning
Continuing education
Payroll administration
Facility maintenance
Performance evaluations
Equipment procurement
Onboarding procedures
Veterinary software proficiency
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Training and mentoring
Accomplishments
One the hospitals I managed became the first hospital in Connecticut to become both A.A.H.A Certified and Fear Free Certified. A very distinguished and proud moment for me and my hospital.
Certification
Numerous customer service awards and certificates over my career including but not limited to, dozen of Fear Free certificates, Time management courses and Dale Carnegie, and numerous Customer service seminars.
Timeline
Veterinary Practice Manager
VCA Hospitals
05.2005 - 02.2026
Associate of Arts -
Newtown High School