Carolena Lambert
Philadelphia,TN
Summary
Highly skilled and enthusiastic professional with more than 8 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Veterinary Practice Manager
Embassy Veterinary Center
Knoxville, TN
09.2022 - Current
- Practice management
- Training other practice managers and leaders.
- Oversaw daily operations ensuring efficient workflow and optimal patient care.
- Managed scheduling for veterinary staff to maximize resource utilization.
- Developed staff training programs enhancing team performance and client service.
- Streamlined client communication processes improving appointment scheduling efficiency.
Veterinary Assistant/Shift Lead
Banfield Pet Hospital
Knoxville, TN
01.2018 - 10.2022
- Assisted veterinarians during examinations and procedures, ensuring animal safety and comfort.
- Prepared medications and vaccines, accurately following prescribed dosages and instructions.
- Educated pet owners on post-treatment care and preventive health measures.
Precertification Coordinator
Tennessee Orthopaedic Clinic
Knoxville, TN
11.2016 - 08.2017
- Coordinated pre-certification processes for patient procedures, ensuring compliance with insurance requirements.
Customer Service Representative
Covenant Health
Knoxville, TN
01.2015 - 01.2016
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
Preschool Teacher
La Petite Academy Inc.
Knoxville TN
2014 - 2015
- Fostered a nurturing classroom environment, promoting social and emotional development.
- Implemented age-appropriate activities that stimulated cognitive growth and creativity.
- Collaborated with parents to create individualized support strategies for each child.
Education
CVPM - College
Penn Foster
09.2025
Business Administration
Penn Foster
09-2028
Elementary Education
Pellissippi State Community College
Knoxville, TNHigh School Diploma -
Grace Christian Academy
Skills
- Employee training
- Recruitment and hiring
- Animal care
- Scheduling coordination
- Budget planning
- Payroll administration
- Relationship building
- Collaborative teamwork
- Complex Problem-solving
Certification
Driver's License
Timeline
Veterinary Practice Manager
Embassy Veterinary Center
09.2022 - Current
Veterinary Assistant/Shift Lead
Banfield Pet Hospital
01.2018 - 10.2022
Precertification Coordinator
Tennessee Orthopaedic Clinic
11.2016 - 08.2017
Customer Service Representative
Covenant Health
01.2015 - 01.2016
Preschool Teacher
La Petite Academy Inc.
2014 - 2015
CVPM - College
Penn Foster
Business Administration
Penn Foster
Elementary Education
Pellissippi State Community College
High School Diploma -
Grace Christian Academy