Cynthia Montoya
Registered Nurse
Crystal City,TX
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Veterinary Practice Manager
Banfield Animal Hospital
05.2012 - 01.2013
- Trained pharmacy interns and newly hired pharmacy technicians.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Established partnerships with local animal shelters, providing discounted services and fostering community engagement.
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Improved patient care by implementing streamlined processes for appointment scheduling and treatment followups.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Registered Nurse Supervisor
Fredericka Manor Care Center
08.2009 - 04.2011
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Streamlined patient care processes for increased efficiency and improved quality of care.
- Managed medical emergencies with prompt assessment, intervention, and appropriate escalation to higher levels of care when necessary.
- Assisted in developing and implementing new policies and procedures to ensure the efficient operation of the unit while maintaining high standards of care.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Spearheaded and implemented new projects to expand scope of engagement.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Communicated with patients, ensuring that medical information was kept private.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Promoted a safe work environment by consistently adhering to infection control protocols and guidelines.
- Enhanced staff performance through regular coaching, training, and feedback sessions.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Increased patient satisfaction scores through active listening, empathy, and timely resolution of concerns or complaints.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Developed strong interdisciplinary relationships for improved communication and collaboration with other healthcare professionals.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Assisted in maintaining Joint Commission accreditation by ensuring compliance with updated regulations and best nursing practices throughout the unit.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Certified Nursing Assistant
Sharp Grossmont Hospital
07.2005 - 01.2007
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Educated patients and family members on best home care practices for healing and recovery.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Supported needs of 30+ residents under long-term care.
- Delivered high-quality care to Med-Surg patients in hospital facility.
- Transported patients between rooms and appointments or testing locations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Documented patient information and care activities in electronic health record.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Educated family members on caregiving techniques to better support their loved ones at home after discharge from the facility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
Associate of Science - Nursing
Central Texas College
Killeen, TX06.2009
Associate of Science - Nursing
Grossmont College
El Cajon, CA06.2009
Skills
- Heartsaver First Aid
- Risk Management
- Heartsaver First Aid (First Aid)
- Employee Training
- Employee Supervision
- Staff Evaluation
- Diagnostic Services Monitoring
- Records Maintenance
- Workplace Safety
- Personnel Management
- Codes Compliance
- Patient Safety
- Staff Supervision
- Patient Education
- Employee Recruitment and Hiring
Certification
- Licensed Registered Nurse - 2009-2014
- Certified Nursing Assistant - 1992-2009
Languages
Spanish
Native or Bilingual
Timeline
Veterinary Practice Manager
Banfield Animal Hospital
05.2012 - 01.2013
Registered Nurse Supervisor
Fredericka Manor Care Center
08.2009 - 04.2011
Certified Nursing Assistant
Sharp Grossmont Hospital
07.2005 - 01.2007
Associate of Science - Nursing
Central Texas College
Associate of Science - Nursing
Grossmont College
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