Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Omar Elias

Chicago,IL

Summary

Experienced Veterinary Practice Manager with a strong background in managing all aspects of animal healthcare operations. Strengths include team leadership, budget management, and workflow optimization to ensure efficient veterinary practice operations. Driven by a deep commitment to providing the highest standard of care and service, previously led teams in improving operational efficiency and maintaining compliance with industry standards.

Overview

12
12
years of professional experience

Work History

Veterinary Practice Manager

Banfield Pet Hospital
Evanston, IL
07.2020 - Current
  • Resolved customer complaints in a timely manner while striving to maintain positive relationships with clients.
  • Ensured compliance with all relevant regulations and standards for the veterinary practice.
  • Scheduled appointments for clients and managed patient records in accordance with applicable laws and regulations.
  • Developed and implemented policies, procedures, and protocols to ensure optimal operations.
  • Recruited new personnel to fill vacant positions within the practice.
  • Oversaw daily operations of front desk staff members including scheduling shifts and assigning duties.
  • Maintained inventory of medical supplies and equipment, placing orders when necessary.
  • Performed administrative tasks such as payroll processing, customer service inquiries.
  • Assisted veterinarians in providing quality medical care by maintaining an orderly environment within the clinic.
  • Implemented strategies for improving overall efficiency within the Hospital.
  • Provided training to new employees on proper technical skills and procedures.
  • Monitored staff performance, providing coaching and feedback as needed.
  • Analyzed sales data to identify trends and opportunities for growth.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Explained policies, procedures and services to patients.
  • Coordinated work activities and scheduling of medical, Vet Techs and front desk staff.

Veterinary Assitant/Shift Lead

Banfield Pet Hospital
Niles, Illinois
08.2012 - 07.2019
  • Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
  • Provided postoperative care for animals recovering from surgery including providing pain management treatments.
  • Assisted with euthanasia when necessary according to veterinarian instructions.
  • Collected samples of bodily fluids to analyze for parasites or other diseases.
  • Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
  • Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
  • Performed physical examinations and diagnostic tests, such as x-rays, blood work, urinalysis, and fecal analysis.
  • Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
  • Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
  • Supported veterinarians to drive quality care, advocate for pets and educate clients.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.

Education

Communication

Northeastern Illinois University
Chicago, IL
05-2007

Skills

  • Scheduling Coordination
  • Personnel Management
  • Staff Evaluation
  • Animal care knowledge
  • Performance Evaluations
  • Recruitment and hiring
  • Employee Training
  • Employee Recruitment and Hiring
  • Process Implementation
  • Interpersonal Communication
  • Workplace Safety

Languages

Spanish
Professional

References

References available upon request.

Timeline

Veterinary Practice Manager

Banfield Pet Hospital
07.2020 - Current

Veterinary Assitant/Shift Lead

Banfield Pet Hospital
08.2012 - 07.2019

Communication

Northeastern Illinois University

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Omar Elias