Erica Annicchiarico
Rochester,NY
Summary
Accomplished Veterinary Practice Manager and Technician at Coldwater Animal Hospital, I enhanced client satisfaction and retention through expert staff training and superior customer service. Skilled in practice operations oversight and team building, I spearheaded partnerships and marketing strategies, boosting profitability. My adaptability and problem-solving prowess ensured high-quality animal care and efficient practice management.
Overview
19
19
years of professional experience
Work History
Veterinary Practice Manager
Coldwater Animal Hospital
Rochester, NY
09.2022 - Current
- Trained staff in customer service techniques, resulting in increased client satisfaction and retention rates.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimizing overtime expenses.
- Fostered a positive workplace environment by resolving conflicts professionally among team members as well as addressing concerns promptly.
- Established partnerships with local animal shelters, providing discounted services and fostering community engagement.
- Conducted regular performance evaluations for staff members, offering constructive feedback and identifying areas for professional growth.
- Managed financial operations, ensuring budget adherence and maximizing practice profitability.
- Established a comprehensive employee training program to enhance staff knowledge and skills across various aspects of veterinary practice management.
- Improved patient care by implementing streamlined processes for appointment scheduling and treatment followups.
- Developed marketing strategies to promote the practice''s services, attracting new clients and increasing overall revenue.
Veterinary Technician
Coldwater Animal Hospital
Rochester, NY
11.2005 - Current
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Collaborated with veterinary team to update treatment protocols, leading to more effective care.
- Trained and mentored other LVT staff.
- Designed and created client education materials and marketing materials for hospital services.
Education
Liberal Arts And Sciences
Monroe Community College
Rochester, NYAssociate In Science - Veterinary Science
Medaille College
Buffalo, NY05.2013
Skills
- Animal care
- Workplace safety
- Employee training
- Recruitment and hiring
- Budget planning
- Performance evaluations
- Practice operations oversight
- Profit improvement
- Veterinary software proficiency
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
- Training and mentoring
- Employee supervision
- Team building
- Task prioritization
- Employee performance evaluations
Timeline
Veterinary Practice Manager
Coldwater Animal Hospital
09.2022 - Current
Veterinary Technician
Coldwater Animal Hospital
11.2005 - Current
Liberal Arts And Sciences
Monroe Community College
Associate In Science - Veterinary Science
Medaille College