Patricia Wallin
Phoenix
Summary
Veterinary professional with extensive experience in practice management, dedicated to optimizing operations and delivering exceptional patient care. Recognized for strong team collaboration and adaptability in fast-paced environments, consistently responding to evolving needs with agility. Proficient in inventory management and client relations, demonstrating a reliable, results-oriented approach that enhances overall practice performance. Committed to fostering a positive atmosphere prioritizing animal welfare and ensuring client satisfaction at every level.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Veterinary Practice Manager
McDowell Mountain Animal Hospital
10.2021 - Current
- Implemented inventory management systems to optimize supply ordering and reduce costs.
- Streamlined appointment scheduling to enhance client flow and reduce wait times.
- Oversaw financial operations, including budgeting and expense tracking, to ensure fiscal responsibility.
- Fostered a positive work environment by promoting teamwork and addressing employee concerns promptly.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to AAHA.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Veterinary Surgical Technician
Southwest Veterinary Surgical Service
08.2018 - 02.2020
- Monitored anesthesia levels and vital signs during surgeries to maintain patient safety.
- Demonstrated adaptability when faced with complex surgical cases or unexpected complications, effectively supporting the veterinary surgeon throughout the procedure.
- Established trust with pet owners through clear communication of surgical procedures, post-operative expectations, and follow-up care instructions.
- Provided compassionate care for animals during their recovery process by regularly assessing pain levels and administering appropriate medications as needed.
- Collaborated effectively with the veterinary team when faced with challenging cases or emergencies to provide optimal patient outcomes.
- Contributed to successful surgeries through expert handling of anesthesia delivery systems and monitoring patients during procedures.
Lead Veterinary Technician, RVT
Vistancia Animal Hospital
07.2017 - 08.2018
- Partnered with the practice manager to oversee the daily operations of the hospital delivering consistent performance in new client growth as well as client and associate retention, always presenting a positive attitude as role models and champions of the hospital to provide consistent, high quality care and exceptional customer service to both pets and clients to maximize efficiency, productivity and profitability.
Veterinary Technician, RVT
Acoma Animal Clinic
10.2015 - 07.2017
- Responsible for all duties required of a Registered Veterinary Technician.
Lead Veterinary Technician, RVT
NVA-Palm Glen Animal Hospital
01.2014 - 10.2015
- Responsible for all duties required of a Lead Veterinary Technician
Emergency Technician, RVT
VCA-Loomis Basin Veterinary Clinic
03.2012 - 12.2013
- Responsible for all duties required of a Registered Veterinary Technician.
Registered Veterinary Technician, RVT
Alpine Animal Hospital
03.2007 - 03.2012
- Responsible for all duties required of a Registered Veterinary Technician.
Veterinary Technician, Dermatology
06.2004 - 03.2007
- Assisted Dermatology specialist (Dr. Terry Nagle) in all aspects of practice including but not limited to: Client communication, IV catheter placement, patient restraint, obtaining samples for evaluation, preparation of samples for transport to various outside laboratories, filling prescriptions, set up and assistance of various procedures such as ear flushes and biopsies, responsible for performing all Intradermal Skin Testing for allergies and mixing of custom serums based on results. Also assisted emergency doctors with all aspects of emergency medicine and provided relief for surgery technicians and receptionists as needed.
Education
Associate of Science - Veterinary Technology
Western Career College
Rancho Cordova, CA10.2006
Skills
- Customer service
- Inventory management
- Recruitment and hiring
- Technical proficiency in veterinary practices
Staff training
- Time management abilities
- Team building
- Multitasking
- Attention to detail
Certification
- CA Registered Veterinary Technician #7247
- CVPM Certification Pending
Timeline
Veterinary Practice Manager
McDowell Mountain Animal Hospital
10.2021 - Current
Veterinary Surgical Technician
Southwest Veterinary Surgical Service
08.2018 - 02.2020
Lead Veterinary Technician, RVT
Vistancia Animal Hospital
07.2017 - 08.2018
Veterinary Technician, RVT
Acoma Animal Clinic
10.2015 - 07.2017
Lead Veterinary Technician, RVT
NVA-Palm Glen Animal Hospital
01.2014 - 10.2015
Emergency Technician, RVT
VCA-Loomis Basin Veterinary Clinic
03.2012 - 12.2013
Registered Veterinary Technician, RVT
Alpine Animal Hospital
03.2007 - 03.2012
Veterinary Technician, Dermatology
06.2004 - 03.2007
Associate of Science - Veterinary Technology
Western Career College