Mickeba Hall
Edmond,OK
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
11
11
years of professional experience
Work History
Reciever
Bed Bath & Beyond
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Unloaded up to 25 pallets and deliveries and organized 500 products in warehouse per day.
- Placed, tagged, and secured merchandise in diverse designated areas.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Adhered to tracking, documentation, and control standards in order to reduce loss and maintain compliance.
- Collaborated with other departments to resolve potential incoming shipment issues.
Customer Service Representative
Bed Bath & Beyond
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Department Supervisor
Bed Bath & Beyond
10.2012 - 07.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures with a 100% monthly training deadline.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Some College (No Degree) - Business Administration And Management
Business Administration Certification - Business Administration
09.2007
Skills
- Critical Thinking
- International Shipments
- Shipping and Receiving
- Training and Development
- Credit Card Payment Processing
- Order Fulfillment
- Customer Service
- Motivational Leadership
- POS Systems Operations
- Returns and Refunds
- Packaging and Mail Receiving
- Basic Mathematical Calculations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Department Supervisor - Bed Bath & Beyond
10.2012 - 07.2023
Reciever - Bed Bath & Beyond
Customer Service Representative - Bed Bath & Beyond
Kaplan University - Some College (No Degree), Business Administration And Management
Naval Administration Training School - Business Administration Certification, Business Administration
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