Mickeeta Johnson
Orlando
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Safelite Auto Glass. Proven ability to enhance operational efficiency and improve client satisfaction through effective problem-solving and attention to detail. Proficient in CRM software, driving successful outcomes in high-pressure environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Deli Clerk
Publix
Orlando, FL
10.2023 - 03.2026
- Provided exceptional customer service in deli department, ensuring satisfaction with product selection and quality.
- Operated slicing equipment and maintained cleanliness according to safety standards and health regulations.
- Assisted in inventory management by monitoring stock levels and conducting regular product rotations.
- Collaborated with team members to streamline deli operations, improving efficiency during peak hours.
- Trained new staff on food safety practices and operational procedures to uphold quality standards.
- Offered samples of new products to customers, directly contributing to higher product visibility and sales.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Housekeeper
Westgate Resorts
Kissimmee, FL
04.2021 - 09.2023
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hospitality.
- Conducted thorough inspections of facilities to uphold quality and safety protocols.
- Utilized cleaning chemicals and tools efficiently, adhering to safety guidelines for effective sanitation.
- Collaborated with team members to streamline housekeeping processes and improve workflow efficiency.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Washed and put away kitchen dishes, utensils and glassware.
- Polished fixtures to achieve professional shine and appearance.
Customer Service Representative
Safelite Auto Glass
Columbus, OH
01.2019 - 04.2021
- Resolved customer inquiries efficiently using CRM software to enhance satisfaction.
- Processed insurance claims accurately, ensuring compliance with company protocols.
- Managed scheduling of appointments, optimizing technician routes for timely service delivery.
- Collaborated with cross-functional teams to improve service delivery and operational workflows.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Sought ways to improve processes and services provided.
General Manager of Operations
Time Hortons
Columbus, OH
05.2012 - 01.2019
- Streamlined operational processes, enhancing efficiency and reducing waste across multiple locations.
- Led cross-functional teams to implement strategic initiatives, improving customer satisfaction scores significantly.
- Developed training programs for staff, resulting in improved service delivery and employee retention rates.
- Analyzed sales data to identify trends, driving targeted marketing strategies that boosted revenue growth.
- Oversaw inventory management systems, optimizing stock levels and minimizing supply chain disruptions.
- Established key performance indicators for team performance, fostering accountability and continuous improvement culture.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Rehabilitation Assistant
Make A U-turn Foundations
Columbus, OH
06.2010 - 03.2013
- Facilitated rehabilitation sessions to support client recovery and enhance mobility.
- Assisted in developing individualized treatment plans aligned with client goals.
- Monitored patient progress and documented changes for evaluation by therapists.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
- Implemented activities designed to improve physical coordination and strength.
- Monitored vital signs before, during, or after exercise routines to ensure safety while maximizing therapeutic benefits.
- Conducted comprehensive assessments to determine appropriate rehabilitation goals and objectives.
- Communicated with physicians to provide updates on patient care.
- Enhanced patient satisfaction with personalized care and compassionate communication.
- Contributed to ongoing quality improvement initiatives through participation in staff meetings, trainings, and program evaluations.
- Prepared patients for treatment by positioning, dressing or removing external supports.
Education
Associate of Science - Recording Arts
Full Sail University
Winter Park, FL06-2025
High School Diploma -
FCI Academy
Columbus, OH 06-2010
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Organizational growth
- Attention to detail and accuracy
- Loading and unloading
- Strong Organizational and interpersonal skills
- Adaptability and flexibility
- Problem-solving
- Cash handling proficiency
- Microsoft office proficiency, Skype, Zoom, Adobe, Google forms and spreadsheets,Notes
- Pro tools, Logic Pro, Ableton Live, Garage Band
- Prop Manipulation
- Theatrical Creativity
- Sound au Design editing, Microphone technique
Certification
- [Leadership] Training - [2025]
Timeline
Deli Clerk
Publix
10.2023 - 03.2026
Housekeeper
Westgate Resorts
04.2021 - 09.2023
Customer Service Representative
Safelite Auto Glass
01.2019 - 04.2021
General Manager of Operations
Time Hortons
05.2012 - 01.2019
Rehabilitation Assistant
Make A U-turn Foundations
06.2010 - 03.2013
Associate of Science - Recording Arts
Full Sail University
High School Diploma -
FCI Academy