Mickema Miller

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

• Yale New Haven Hospital, New Haven, CT, Business Associate, 11/01/04, Present, Answer phones in a professional manner; triage calls to determine patients needs, Verify patient demographics and insurance coverage, Use Epic system to register patients and schedule appointments, Respond to patient inquiries and educate patients of hospital policies, Accurately communicate patients’ needs and request to providers and necessary staff, Monitor supplies inventory and order supplies as needed, Efficiently perform data entry with attention to details, Always assure compliance with HIPAA and other policies and regulations
• Yale New Haven Hospital, New Haven, CT, Patient Transport Associate, 11/01/04, Present, Communicate with nurses and other hospital staff about transport activity and any other additional critical information, Properly greet patients and display an amicable attitude to ensure a friendly and caring experience, Validate patient identity based on hospital procedure, Deliver requested supplies and apparatus safely, Utilize patient tracking system to enter data and research transport activity or instructions, Properly use and maintain equipment and devices, Retrieve and transport patients’ medical records, lab results, supplies and medicine, Attends staff meetings and successfully completes necessary trainings

CDL Class B License