Mickensie Wescott
Fort Edward,NY
Summary
Results-driven professional with extensive experience in managing cleaning services for both residential and commercial clients. Expertise in training staff, developing efficient schedules, and executing marketing strategies to boost service visibility and client loyalty.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Business Owner
Kensie's Kleaning
Fort Edward, New York
01.2016 - Current
- Managed daily operations of cleaning services for residential and commercial clients.
- Supervised a team of cleaners, ensuring quality and efficiency in service delivery.
- Developed cleaning schedules based on client needs and service requirements.
- Trained new staff on cleaning techniques, safety protocols, and customer service standards.
- Maintained inventory of cleaning supplies and equipment for optimal operations.
- Implemented client feedback processes to refine service offerings and improve client satisfaction.
- Built strong relationships with clients to drive repeat business and generate referrals.
- Coordinated marketing efforts across multiple channels to increase service visibility.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained, and supervised employees.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Resolved conflicts between employees or customers in a timely manner.
- Conducted regular meetings with employees to review progress towards company goals.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
Education
GED -
BOCES
Hudson Falls, NY05-2000
Some College (No Degree) - Liberal Arts and Sciences
Adirondack Community College
Queensbury, NYSkills
- Marketing strategy
- Client relationship management
- Management
- Team supervision
- Budgeting
- Customer service
Certification
Microsoft Exel
Timeline
Business Owner
Kensie's Kleaning
01.2016 - Current
GED -
BOCES
Some College (No Degree) - Liberal Arts and Sciences
Adirondack Community College