Mickenzie Koch
Yakima
Summary
Detail-oriented individual with strong cash handling and time management abilities. Experienced in delivering exceptional service and fostering teamwork to drive operational success.
Overview
6
6
years of professional experience
Work History
Barista
Cabin Espresso
6205 Ahtanum Rd, Yakima, WA 98903
10.2021 - Current
- Produced high-quality espresso beverages tailored to customer preferences.
- Ensured cleanliness and organization of workstations and equipment to promote a safe and efficient work environment.
- Delivered exceptional customer service to foster client satisfaction and loyalty.
- Trained new baristas on beverage preparation techniques and customer interaction.
Manager/Barista
The Little Fuel Stop
208 N 5th Ave. Yakima, WA 98902
05.2020 - 10.2022
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Developed and launched discount program with daily specials to drive sales and attract new customers.
- Developed training programs to enhance staff performance and efficiency.
Cashier
Stein's Ace Hardware
7200 W Nob Hill Blvd, Yakima, WA 98908
06.2020 - 06.2021
- Trained new cashiers on operational procedures and customer service standards.
- Handled difficult customer interactions with professional composure and resolved issues without needing constant supervision.
- Maintained consistent performance during shifts in high-stress, fast-paced environments.
Education
High School Diploma -
West Valley High School
Yakima, WA06-2021
Skills
- Time management
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Team leadership
- Order taking
Timeline
Barista
Cabin Espresso
10.2021 - Current
Cashier
Stein's Ace Hardware
06.2020 - 06.2021
Manager/Barista
The Little Fuel Stop
05.2020 - 10.2022
High School Diploma -
West Valley High School