Boy Scouts of America – Life Scout - Troop Leader, Cub Scouts Troop Leader - 8 years
Mickey Daye
Practice Manager
Fletcher,NC
Summary
As a dedicated Practice Manager with several years of experience leading healthcare operations, I've developed a strong foundation in problem-solving, system optimization, and cross-functional team collaboration. Throughout my career, I’ve worked closely with IT systems—collaborated with EHR and other programs development, troubleshooting software issues, and acting as the key liaison between clinical staff and technical teams. These experiences sparked a genuine interest in IT support and helped me build the technical aptitude and communication skills crucial for this role. I’m now looking to formally transition into IT support, where I can apply my operational expertise, user-centered approach, and growing technical knowledge to deliver reliable and efficient support services.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Practice Manager
Mission Trauma Services
Asheville, North Carolina
02.2025 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided supervision and management to team of support personnel.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Addressed and remedied all patient or team member issues.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Ordered all office supplies and kept check on inventory levels.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Boosted staff productivity with thorough EHR system training sessions tailored to individual needs.
- Provided coaching and mentoring to employees.
- Empowered employees to take ownership of their professional growth by providing ongoing support, feedback, and resources tailored toward individual career goals within medical management roles.
Medical Office Coordinator
Mission Health System / Mission Urology
Asheville, NC
12.2021 - 02.2024
- Working to coordinate front office staff and to help facilitate better teamwork with clinical staff
- Performing charge reconciliation but completing 10+ Encounters without charges by communicating daily with providers and stuff until resolved.
- Ensuring that referrals, reschedule requests, and physicians’ requests are reconciled daily
- Monitoring End of Day collections, change funds, and deposits for practice
- Assisting providers with PatientKeeper charge resolution.
- Assisting where needed in any role in the office (clinical or clerical)
- Assisting on interviewing process of new hire candidates
- Speaking with upset patients to resolve their issues and get them to correct personnel.
- Planned and supported staff office meetings by preparing agendas and setting up audio-visual equipment
- Performed time and attendance data entry, completed payroll, and made necessary corrections
Radiology Technologist / Procedures Specialist
Mission Health System / Mission Urology
Asheville, NC
04.2015 - 12.2021
- Do radiographic and non-radiographic procedures to assist Urologists with diagnosing and treating urological symptoms and problems
- Training co-workers on procedures and use of procedural equipment for practice
- Act as Super User for Power Chart Ambulatory, Outlook, WebEx Teams, Dragon, and basic computer functions
- Assist in maintaining equipment and procedural compliance
- As well as setting up new office setting and equipment
- Keeping records of inspections, physics reports, and dosimetry reports
- Ordering all office stock and medications, as well as keeping stock rotated to comply with first-in/first-out protocol
- Collaborated with Medical Assistant staff to establish and enhance procedures for increasing efficiency and labor investment.
Radiographer / CT Technician
Davis Regional Medical Center
Statesville, NC
05.2012 - 04.2015
- Obtain 25-40 quality radiographs needed to diagnose patients in a hospital setting, including Emergency Room, out-patient, in-patient services, orthopedic offices, and pain clinic services
- Preform fluoroscopy procedures under direction of physician in departmental setting, operating room setting, and pain clinic setting
- Experience in CT scanning procedures.
CT Technician
Piedmont HealthCare
Statesville, North Carolina
08.2013 - 03.2015
- Preform quality CT scans needed to diagnose patients in an out-patient setting
- Operate c-arm to assist physicians in a pain clinic setting to perform epidural injections
- Assist in other settings when needed
- Including check-in check-out and scheduling
- Those other settings include x-ray, reception, and registration.
- Demonstrated financial responsibility and accountability through proper use of resources in daily procedures, processes, and practices.
Radiology Program Instructor
Catawba Valley Community College
Hickory, NC
08.2012 - 09.2012
- Fill in to assist in instruction of the Radiology Quality Control class under curriculum set by director of program
- Answering questions and keeping students on track to finish experiments and tasks
- Grade student work and exams, then report data to school administration
- Interact with 9 students to ensure comprehension of assigned material
Student Radiographer
Hickory Orthopedics Center
Hickory, NC
06.2011 - 05.2012
- Obtain 30-50 quality radiographs needed to diagnose patients in orthopedics setting per day
- Assist nurses in preparing patients for orthopedic specialist
- Assist with epidural steroid injections.
Assistant Quality Control Manager / Research and Development
Profile Products
Conover, NC
06.2005 - 06.2010
- Ensure best processes for creating products
- Compare what is made to specifications set for said product
- Direct 2 Team Leads of changes needed or of quality standards that are not being met
- Coordinate disposal of products deemed to be out of specification
- Work with Research and Development team to create new products and develop processes to follow to recreate consistent standards.
Education
Working on BBA in Health Administration -
06.2021 - Current
Associate of Science - Radiologic Technology
05.2012 - 05.2012
GPA: 3.8 / 4.0
- Awarded Honors in Excellence
Skills
Reliable and trustworthyundefined
Accomplishments
- Completed Clinical Services Future Manager Development Program through HCA Healthcare.
- Worked collaboratively with Clinical Supervisor to ensure practice ran smoothly in the absence of a Practice manager.
- Created clinic flow for a new medical practice and organized practice from the ground up. Including staffing, exam room designs, work flows to created a working environment for two medical practices to work from one small space, utilizing 6 rooms for two practices to work efficiently in.
Interests
Member of Phi Theta Kappa Honors Society -13 years
American Registry of Radiologic Technologists certified RT(R) – 13 years
Software
Microsoft Office - 35 years' experience Advanced use of Word/Excel/PowerPoint/Outlook
Cerner - 10 years' experience PCA/Revenue Cycle
Phillips IntelliSpace- 10 years' experience
PatientKeeper - 6 years' experience
OnBase - 2 years' experience
Shairpoint - 5 years' expereince
Timeline
Practice Manager - Mission Trauma Services
02.2025 - Current
Medical Office Coordinator - Mission Health System / Mission Urology
12.2021 - 02.2024
Western Governors University - Working on BBA in Health Administration,
06.2021 - Current
Radiology Technologist / Procedures Specialist - Mission Health System / Mission Urology
04.2015 - 12.2021
CT Technician - Piedmont HealthCare
08.2013 - 03.2015
Radiology Program Instructor - Catawba Valley Community College
08.2012 - 09.2012
Catawba Valley Community College - Associate of Science, Radiologic Technology
05.2012 - 05.2012
Radiographer / CT Technician - Davis Regional Medical Center
05.2012 - 04.2015
Student Radiographer - Hickory Orthopedics Center
06.2011 - 05.2012
Assistant Quality Control Manager / Research and Development - Profile Products
06.2005 - 06.2010