Miluska Fernandez
Panama City,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Proficient in bilingual communication, significantly improved customer relations and operational efficiency. Demonstrates exceptional people management and customer service skills, driving organizational success.
Overview
15
15
years of professional experience
Work History
Sports Leagues Director
Kings Hammer Bay United Soccer Club
Panama City Beach, FL
12.2020 - 05.2024
- Established Bay United Soccer Club's adult league as the largest in Bay County, increasing teams from 12 to 30 in four years.
- Compiled financial reconciliation and expense reports for monthly board meetings.
- Facilitated employment opportunities and team meetings to encourage feedback and actionable steps.
- Set team priorities, managed schedules and tracked division performance.
- Facilitated effective communication among employees, suppliers, and stakeholders to ensure alignment with business objectives.
- Implemented corrective actions to ensure positive customer interactions.
Bilingual Paraprofessional
Bay District Schools
Panama City, FL
09.2016 - 04.2020
- Served as translator and interpreter for written and verbal communication to students, parents and staff members.
- Demonstrated flexibility, coped with challenges of rapidly changing world and assisted students lacking language proficiency.
- Supported teacher in classroom discipline and maintained standards of pupil behavior.
- Worked expertly and productively with students and parents from diverse ethnic groups.
- Maintained accurate records of student performance, attendance, and behavior while observing confidentiality guidelines.
- Provided instructional support under teacher supervision within both general education classrooms and specialized settings.
Cleaning Contractor
Self Employed Services
Panama City Beach, FL
11.2014 - 09.2019
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
Bilingual Quality Assurance Representative
Sprint PCS, Mobile Telephone Company
Panama City Beach, FL
10.2009 - 05.2012
- Established Bay United Soccer Club's adult league as the largest in Bay County, increasing teams from 12 to 30 in four years.
- Compiled financial reconciliation and expense reports for monthly board meetings.
- Facilitated employment opportunities and team meetings to encourage feedback and actionable steps.
- Set team priorities, managed schedules and tracked division performance.
- Facilitated effective communication among employees, suppliers, and stakeholders to ensure alignment with business objectives.
- Implemented corrective actions to ensure positive customer interactions.
Education
Associate of Science - Entrepreneurship
Gulf Coast State College
Panama City, FL05.2014
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Rules and regulations
- Customer Service
- Bilingual English-Spanish
Timeline
Sports Leagues Director
Kings Hammer Bay United Soccer Club
12.2020 - 05.2024
Bilingual Paraprofessional
Bay District Schools
09.2016 - 04.2020
Cleaning Contractor
Self Employed Services
11.2014 - 09.2019
Bilingual Quality Assurance Representative
Sprint PCS, Mobile Telephone Company
10.2009 - 05.2012
Associate of Science - Entrepreneurship
Gulf Coast State College