Mickey Madsen

• Managed daily operations for a multi-million dollar retail storefront ($2.5 million to $3.1 million/year). Ensured a high level of performance from our Retail and Production employees to meet monthly, quarterly, and yearly revenue goals.
• Managed 35-45 store employees to create a productive, fast-paced environment that was positive, safe, and high-performing. Worked daily with staff to identify strengths, and to promote professional growth and strong communication.
• Managed cash controls, deposits, and verifying funds. Experienced with "smart safe" systems and change ordering. Responsible for monitoring and addressing overages and shortages in cash flow.
• Responsible for all store financials including P&Ls, labor management, and vendor invoices. Ensured general compliance paperwork was in order, including: adherence to permits, logs, emergency action plans, and safety data sheets.
• Maintained a clean, safe environment for customers and employees. Coordinated with SAP representatives to ensure investigations into onsite/work related incidents and injuries were handled with empathy and the appropriate corresponding documentation. Compiled reports and documentation for all critical incidents and customer service complaints related to the store's operations and partners.
• Managed high-volume donation centers, ensuring our staff was providing excellent customer service and following our guidelines for receiving goods. Responsible for all store opening and closing procedures. Responsible for the security of the building, including responding to after-hours calls.
• Approved regular payroll submissions for employees and monitored attendance for all hourly employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele. Advocated for training opportunities for staff when faced with difficult customer service interactions. Experienced with critical incident management, including Violent Behavior prevention and deterring potential theft through professional and courteous engagement.
• Responsible for hiring, promotions, and terminations: Reviewed applicants through iCims Applicant Tracking software. Reviewed applications, conducted professional interviews, and made hiring decisions and referrals for the organizations hiring team. Invested in the professional growth of internal candidates and responsible for dozens of internal promotions. Worked closely to ensure strong retention, but partnered with Human Resources when corrective action was needed, up to and including termination of employment.
• Responsible for a high-level of autonomy and creativity to grow the store and it's staff within the framework of the company's policies and procedures. Responsible for implementing initiatives and changes to major processes that have been adopted by nearly all of GISD's regional Brick and Mortar operations - including process improvement and organization.
• Maintained prompt and professional communication with all departments within the organization, including Payroll, Accounting, Maintenance, Human Resources, SAP, peers, and the Executive Leadership team.
• Promoted in-depth staff development with cross-training initiatives and hands-on training. Responsible for providing performance evaluations, performance improvement plans, and employee recognition.
• Experienced with merchandising and creating displays with themes to attract consumer interest. Ensured the store sales floor and production warehouse was clean, safe, and organized.

This was my first opportunity to manage an operation on my own. Throughout this time, our department achieved monthly revenue and production goals for nearly 2 years straight until Covid-19. I learned a great deal about the financial overview of the store's operations, labor management, became experienced in working with outside partners, and strengthened my communication. We ranked #1 in growth for the year of 2018, and well into 2019 - out of 30 Brick and Mortar locations.

This was my first opportunity to demonstrate my managerial skills. I gained a lot of experience during this time in working with our ambassadors to create a fun, productive, and high-performing operation. I moved into a store that was ranked #28 out of 30 stores and not performing well. Within two weeks of my arrival, the store began to make revenue and production goals - and continued to do so monthly for the next two years. I was recognized by the Executive Leadership for turning around a problematic operation and received Ambassador of the Year in 2019 (out of 1250+ employees).

During my experience as Assistant Manager, I gained experience in some of the more difficult managerial responsibilities: I learned to effectively manage and promote employees, how to address major employee relations issues and investigations, and how to effectively discipline and terminate employees.

I was promoted to Supervisor with no management experience after demonstrating a high-level of proficiency in my role as a lead production associate. I learned a lot about people in my time as a Supervisor. I learned about the strengths and weaknesses of individuals, and that it is essential to put people first in any operation that you wish to be successful. I learned how to build trust with my fellow peers and subordinates. I learned how to effectively communicate goals and changes within the workplace. I also learned through experience and was challenged at times with problem solving and building upon stronger interpersonal skills.

Through my experience as a Supervisor, I built a resilience for multi-tasking, stronger communication, and how to deal with some of the more stressful situations in managing an operation and dozens of employees.

This was a line level position with GISD. I strove to learn everything that I could and desired to be cross-trained. I worked whatever overtime was available and aspired for professional growth. After my first year, I was promoted to Processor II (lead production associate). I learned how to monitor performance and communicate goals effectively while in this position.