MICKEY WESTBROOK
Detroit
Summary
Dynamic customer service professional with a proven track record of building lasting relationships and enhancing customer loyalty. A detail-oriented approach ensures accurate handling of customer information while serving as a reliable liaison and resource. Committed to delivering exceptional support and fostering positive interactions that drive satisfaction and retention. Expertise in navigating complex inquiries and resolving issues efficiently contributes to a seamless customer experience.
Overview
17
17
years of professional experience
Work History
Ramp Agent
Unifi Service
07.2024 - Current
- Safely load and unload baggage, cargo, and freight on aircraft - Marshal aircraft in and out of gates and assist with ground operations - Operate airport ground support equipment in compliance with safety regulations - Work efficiently in fast-paced outdoor environments under strict time constraints - Follow all TSA, FAA, and company safety procedures
Security Officer
Safe Management
10.2023 - 06.2024
- Provided security for large-scale events and daily operations - Monitored entrances, exits, and restricted areas - Enforced safety rules and responded to incidents professionally - Conducted crowd control and assisted guests as needed - Maintained a visible security presence to ensure public safety
Driver / Customer Service Representative
Lipari Foods (Formerly TUT'S)
02.2021 - 09.2023
- Delivered food products to restaurants and markets throughout the tri-county area - Collected customer payments via check and money order - Maintained customer accounts and ensured accurate documentation - Performed vehicle inspections to ensure DOT compliance - Built strong customer relationships through consistent, professional service
Driver / Customer Service Representative
TUT'S
10.2015 - 02.2021
- Delivered imported Middle Eastern and Eastern European food products - Managed product quality control, stock rotation, and inventory - Used handheld computing devices to update customer information accurately - Marketed new products and services to expand customer accounts - Operated Class B DOT-regulated vehicles
Warehouse Associate
Republic National Distributing Company (RNDC)
10.2015 - 10.2015
- Stocked and organized products using proper rack utilization standards - Operated order pickers, pallet jacks, reach trucks, and clamp attachments - Used WMS scan guns to maintain accurate inventory - Picked and packed orders using multiple picking systems
Route Delivery Driver
Mt. Perry Foods
10.2014 - 10.2015
- Verified load documentation for accuracy - Planned delivery routes using maps and GPS - Collected customer signatures and delivery receipts - Conducted vehicle safety inspections before daily routes
Environmental Sales & Service Technician
Self-Employed
04.2009 - 10.2013
- Sold and serviced waste management and recycling products - Inspected vehicles and equipment for safe operation - Exchanged solvent and aqueous fluids and serviced parts washers - Managed customer service and new business development
Skills
- Time management
- Customer engagement
- Customer service
- Order picking and processing
- Purchase order verification
- Team collaboration
- Problem-solving
- Attention to detail
- Quality control
- Warehouse management systems
Timeline
Ramp Agent
Unifi Service
07.2024 - Current
Security Officer
Safe Management
10.2023 - 06.2024
Driver / Customer Service Representative
Lipari Foods (Formerly TUT'S)
02.2021 - 09.2023
Driver / Customer Service Representative
TUT'S
10.2015 - 02.2021
Warehouse Associate
Republic National Distributing Company (RNDC)
10.2015 - 10.2015
Route Delivery Driver
Mt. Perry Foods
10.2014 - 10.2015
Environmental Sales & Service Technician
Self-Employed
04.2009 - 10.2013