Mickey Winton
Orlando
Summary
Resourceful assistant supervisor that ensures the safe and efficient operation of attractions that meet and exceed company goals/needs Strengths include specializations in effective communication, safety/risk management, guest and team relations, problem solving skills, budget management. Believes that encouraging and being there for teams is the foundation to build trust and growth on, leading to increased improvement in both operational results and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Supervisor, Park Operations
SeaWorld Parks & Resorts
Orlando
12.2024 - Current
- Managing the budget and daily operations to ensure that company needs are met, and operations are efficient without sacrificing safety and team morale.
- Created an environment of open communication and trust with teams that motivates and inspires them to reach their full potential and individual goals.
- Inspecting the work site and collaborating with other assistants to ensure a safe working environment.
- Providing excellent customer service, building rapport with guests, and de-escalating situations requiring leadership attention to maintain customer satisfaction.
Senior Ride Operator (Trainer)
SeaWorld Parks & Resorts
Orlando
01.2024 - 12.2024
- Train and mentor new trainees to promote comfort, confidence, and growth in their position.
- Collaborated with assistant supervisors to conduct performance audits, general coaching, and standing in for an assistant during their absence.
- Ensuring that the team is trained and kept up to date on any new safety and emergency procedures.
- Chosen to partake in the commissioning and opening of a new attraction as a trainer (Penguin Trek).
Ride Operator
SeaWorld Parks & Resorts
Orlando
06.2023 - 01.2024
- Ensured safe operation of attractions according to operational procedures, safety protocols, and ride requirements.
- Trained at multiple attractions (Sky Tower, Kraken, and Manta).
- Responding to emergency situations in a quick and safe manner, based on safety protocols.
- Operated attractions with a friendly demeanor that promoted a positive guest and coworker experience.
Education
High School Diploma -
Johnstown Junior - Senior High School
Johnstown, NY06-2022
Technical Degree (Career And Technical Program, High School) - Digital Communications And Multimedia
HFM Boces
Johnstown, NY06-2022
Skills
- Budget management
- Safety compliance
- Operational efficiency
- Customer service
- Team training
- Conflict resolution
- Team building
- Performance evaluation
- Effective communication
- Emergency response
- Quality assurance
- Leadership development
- Guest relations
- Collaboration skills
- Staff motivation and discipline
- Records management
- Employee motivation and discipline
- Training and mentoring
Certification
- CPR trained (Seaworld specific)
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Assistant Supervisor, Park Operations
SeaWorld Parks & Resorts
12.2024 - Current
Senior Ride Operator (Trainer)
SeaWorld Parks & Resorts
01.2024 - 12.2024
Ride Operator
SeaWorld Parks & Resorts
06.2023 - 01.2024
High School Diploma -
Johnstown Junior - Senior High School
Technical Degree (Career And Technical Program, High School) - Digital Communications And Multimedia
HFM Boces
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