Ethan Martinez
San Antonio,TX
Summary
Responsible Assistant Supervisor specializing in Guest Arrival; eager to take on increasing responsibility to enhance business operations. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills.
Overview
1
1
year of professional experience
Work History
Assistant Supervisor, Park Operations
United Parks & Resorts
02.2024 - Current
- Improved team productivity by implementing efficient workflow processes and providing constructive feedback.
- Established effective communication between departments for enhanced collaboration and improved overall results.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
Guest Arrival Ambassador
United Parks & Resorts
05.2023 - 09.2023
- Enhanced guest satisfaction by providing personalized assistance upon arrival.
- Streamlined entry process for a more efficient and enjoyable guest experience.
- Provided warm welcomes and farewells, creating memorable moments for guests during their stay.
- Resolved any issues or concerns swiftly, maintaining high levels of customer satisfaction.
Education
High School Diploma -
William J. Brennan
San Antonio, TX06.2024
Skills
- Expense Tracking
- Task Delegation
- Personnel Management
- Employee motivation and discipline
- Expectation setting
- Customer Service
- Problem-Solving
- Scheduling and Coordinating
Timeline
Assistant Supervisor, Park Operations
United Parks & Resorts
02.2024 - Current
Guest Arrival Ambassador
United Parks & Resorts
05.2023 - 09.2023
High School Diploma -
William J. Brennan
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