Lisa Gamez
Normandy Park,WA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Life Insurnace Agent
Global Financial Impact
Seattle, WA
08.2024 - Current
- Interact with customers to grasp requirements and propose tailored coverage solutions.
- Generate leads via referrals and sales meetings.
- Utilize CRM software to manage client data and sales activities efficiently.
- Provide leadership and training for new agents regarding industry best practices and company policies.
- Resolve customer issues on time, while providing excellent customer service.
Transportation Reporter
KIRO Newsradio
Seattle, WA
02.2023 - 08.2024
- Reviewed and evaluated notes taken about news events to isolate pertinent facts and details for a more accurate listener experience.
- Managed listener expectations by clarifying needs, identifying options, and recommending solutions.
- Anticipated listeners' concerns and answered questions to improve satisfaction.
- Increased high listener satisfaction by resolving problems with knowledgeable, friendly service.
- Maintained a high level of professionalism when dealing with demanding listeners.
- Met or exceeded call speed, accuracy, and volume benchmarks consistently.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
On-Air Radio Personality
iHeart Media
San Antonio, Texas
01.2015 - 04.2017
- Answered phone calls from listeners to request songs or talk about current topics.
- Increased audience engagement through dynamic hosting and stellar customer service.
- Adhered strictly to FCC regulations regarding air-language usage.
- Interviewed show guests about their lives, work, or topics of current interest.
- Worked successfully with diverse coworkers to accomplish goals and address issues related to our products and services.
Education
Some College (No Degree) - History
University of Detroit Mercy
Detroit, MISkills
- Articulate communication skills
- Language proficiency
- Complaint resolution
- CRM software
- Call triaging
- Conflict resolution
Accomplishments
- Phi Alpha Theta Honor Society, 2008
- Nielson rated number one on-air midday host from 2012 to 2015
- Triathlete Team & Training, 2012-2015.
Languages
Spanish
Elementary
English
Professional
Certification
- General Lines Life and Health Insurance License, 2019.
Timeline
Life Insurnace Agent
Global Financial Impact
08.2024 - Current
Transportation Reporter
KIRO Newsradio
02.2023 - 08.2024
On-Air Radio Personality
iHeart Media
01.2015 - 04.2017
Some College (No Degree) - History
University of Detroit Mercy
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