MICHELLE (MICKI) GAUDET
Clifton,NJ
Summary
A results-driven, dedicated professional with solid experience in the hospitality and customer service industries with over 30 years of experience working as server, trainer, sales lead. Extensive experience performing opening / closing responsibilities, training new hires, bankable marketing. Solid knowledge of influencing individuals, organization, and grace under pressure . Well-organized, self-motivated individual with ability to rapidly learn new tasks.
Overview
15
15
years of professional experience
Work History
Navigator
Clover Health
Jersey City, NJ
11.2020 - Current
- Negotiated customer service calls into completed nurse practitioner visits to enhance overall well-being of clients while consistently managing 50 calls daily
Owner-Operator
Belles Boutique & Lifestyle
Clifton, NJ
01.2020 - Current
- Maintained & managed specific measurements, allergies, regimens for various clients to ensure their skin care, overall wellness, and apparel. Increased profits by $1200
- Established and built business from ground up
- Increased visibility through social media networks
Server
The Barrow House
Clifton, NJ
10.2016 - 03.2020
- Established and opened brand new, fast-paced, upscale theme restaurant (18th century farmhouse) and responsible for knowing and understanding concept, history / fun facts of each separate dining room, all ingredients and preparation for 4 menus including bar, dinner, lunch, brunch.
Server
Plaza 23 Diner
Pompton Plains, NJ
09.2015 - 10.2016
- Cultivated warm relationships with regular customers.
- Increased customer satisfaction to 95% or better
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Server / Bartender
Carolina National Golf Course Bolivia
Bolivia, NC
11.2014 - 08.2015
- Cultivated warm relationships with regular customers.
- Increased customer satisfaction to 95% or better
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Owner-Operator
CrazyCakeChicks
Oak Island, NC
04.2009 - 01.2015
- Created, developed, baked and built custom bake Shoppe through repeat & seasonal business
- Increased sales year over year by 2000%
Education
No Degree - Psychology
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2024
Skills
- Customer Experience
- Customer Satisfaction
- Incident Reports
- Time Management
- Complex Problem-Solving
- Detailed Documentation
- Credit Card Transaction Processing
- Critical Thinking
- Government Regulations
Timeline
Navigator
Clover Health
11.2020 - Current
Owner-Operator
Belles Boutique & Lifestyle
01.2020 - Current
Server
The Barrow House
10.2016 - 03.2020
Server
Plaza 23 Diner
09.2015 - 10.2016
Server / Bartender
Carolina National Golf Course Bolivia
11.2014 - 08.2015
Owner-Operator
CrazyCakeChicks
04.2009 - 01.2015
No Degree - Psychology
Rutgers, The State University of New Jersey
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