Micki Liggett
Columbus,NE
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
24
24
years of professional experience
Work History
Event Hostess
Humphrey Community Center
Humphrey, Nebraska
03.2024 - Current
- Greeted guests upon arrival, provided them with information about the event and directed them to their seats.
- Assisted in setting up the event space prior to start time and ensured it was properly cleaned up afterwards.
- Coordinated with vendors to ensure all necessary materials were available for the event.
- Provide assurance of guest satisfaction
- Bartending duties
- Maintained a professional demeanor throughout the duration of the event and responded promptly to any guest inquiries or requests.
Warehouse Package Handler/ Seasonal Delivery
United Parcel Service, UPS
Columbus , NE
11.2023 - Current
- Unloaded incoming packages from delivery trucks and verified contents against shipping documents.
- Stacked, stored and organized products in an orderly fashion within the warehouse.
- Loaded outgoing packages onto delivery trucks according to customer orders.
- Worked as seasonal support delivering packages on my own
- Worked as seasonal support assisting drivers on routes
Gaming Bartender
Oasis Downtown
Columbus , NE
05.2019 - Current
- Monitored customer behavior to ensure compliance with alcohol laws and regulations.
- Prepared alcoholic drinks for customers following standard recipes.
- Maintained an organized bar area including stocking of beverages, liquor, glassware, garnishes and other supplies.
- Greeted guests and provided information about the gaming area.
- Collected payments from customers for drinks served.
- Provided excellent customer service by responding to inquiries promptly and courteously.
- Verified age identification when serving alcoholic beverages to customers.
- Performed opening and closing duties such as counting money in registers, setting up cash drawers, restocking items on shelves or counters .
- Created rapport with new and returning patrons to foster guest satisfaction.
- Maintained license to perform Keno Operations for the state of Nebraska
- Effectively multitasked within fast-paced environment.
Certified Nursing Assistant
Independant
Columbus, NE
05.2022 - 11.2023
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed patients for any changes in their physical or mental condition.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Provided emotional support to family members regarding end-of-life decisions.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Reminded patients to take prescribed medications or nutritional supplements.
Childcare Provider
Micki Liggett Childcare
Columbus , Ne
11.2014 - 11.2022
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
Errand Runner/Housekeeper
Micki Liggett@Home Services
Columbus , Ne
11.2005 - 11.2014
- Organized and maintained records of errands completed.
- Assisted clients with shopping needs, such as locating items in stores or online.
- Provided timely delivery of documents, packages and other items to requested locations.
- Provided House Cleaning Services
- Provided landscaping services
Office Manager
Wilco Guttering & Water Control
Tulsa , Oklahoma
08.2000 - 08.2005
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Scheduled and dispatched jobs to be performed
- Provided follow up Calls on estimates
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Delegated work to staff, setting priorities and goals.
Education
License For Certified Nursing Assistant - Nursing
Columbus Community College
Columbus , Ne 07-2022
High School Diploma -
Vinita High School
Vinita, OK05-1996
Some College (No Degree) - Business Administration and Business Law
Conners State College
Warner, OKSkills
- Registration management
- Strong interpersonal skills
- Promotional skills
- Cash handling experience
- Sales experience
- Guest relations expertise
- Office Management
- Payroll and Bookkeeping
- Able to maintain well in a fast paced environment
Timeline
Event Hostess
Humphrey Community Center
03.2024 - Current
Warehouse Package Handler/ Seasonal Delivery
United Parcel Service, UPS
11.2023 - Current
Certified Nursing Assistant
Independant
05.2022 - 11.2023
Gaming Bartender
Oasis Downtown
05.2019 - Current
Childcare Provider
Micki Liggett Childcare
11.2014 - 11.2022
Errand Runner/Housekeeper
Micki Liggett@Home Services
11.2005 - 11.2014
Office Manager
Wilco Guttering & Water Control
08.2000 - 08.2005
License For Certified Nursing Assistant - Nursing
Columbus Community College
High School Diploma -
Vinita High School
Some College (No Degree) - Business Administration and Business Law
Conners State College