Mickie Hart
Weatherford,OK
Summary
Seasoned HR leader with a proven track record at Pharmcare, Inc., enhancing employee engagement and streamlining HR processes. Expert in insurance claims handling and adept at professional communication, I've driven significant improvements in HR effectiveness and operational compliance. My strategic approach has fostered a culture of transparency and efficiency.
Professional and prepared insurance professional with significant experience in dental insurance coordination. Skilled in managing claims, verifying benefits, and ensuring compliance with insurance regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with excellent communication and organizational skills, ensuring optimal patient and provider satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Dental Insurance Coordinator
Weatherford Dental Care
01.2021 - 10.2024
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Reduced billing errors by consistently verifying insurance eligibility prior to service delivery.
- Monitored changes in dental insurance policies and communicated updates to staff, enabling the team to stay informed about the latest industry standards.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
- Filed and tracked insurance claims and communicated claims status to patients.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Verified insurance and communicated coverage to staff and patients.
Vice President of Human Resources
Senior Star
07.2019 - 12.2021
- Developed key metrics to measure the success of HR initiatives, allowing for continuous improvement efforts based on tangible results.
- Implemented data-driven decision-making processes within the HR department, improving effectiveness in various functional areas such as recruitment and performance management.
- Streamlined HR processes for increased efficiency by automating manual tasks and adopting advanced software solutions.
- Collaborated with executive leadership to align human resources strategy with overall business objectives, driving improved organizational performance.
- Evaluated and selected HR technology solutions that improved efficiency, user experience, and data-driven decision making within the department.
- Mentored and developed HR professionals on the team, creating a pipeline of future leaders for the organization.
- Oversaw HR department budgeting and resource allocation, maximizing value while delivering exceptional services to employees.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Educated employees on company policy and kept employee handbook current.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Structured compensation and benefits according to market conditions and budget demands.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Executive Vice President - Human Resources
Pharmcare, Inc.
10.2011 - 07.2019
- Increased employee engagement with regular communication and feedback channels, promoting transparency and collaboration across departments.
- Streamlined HR processes for increased efficiency by automating manual tasks and adopting advanced software solutions.
- Evaluated and selected HR technology solutions that improved efficiency, user experience, and data-driven decision making within the department.
- Managed the successful integration of acquired companies into existing HR structures, minimizing disruption during periods of rapid growth or change.
- Oversaw HR department budgeting and resource allocation, maximizing value while delivering exceptional services to employees.
- Mentored and developed HR professionals on the team, creating a pipeline of future leaders for the organization.
- Implemented data-driven decision-making processes within the HR department, improving effectiveness in various functional areas such as recruitment and performance management.
- Implemented performance management systems to monitor employee progress, providing actionable insights for improvement opportunities.
- Managed complex labor relations issues by collaborating with legal counsel, mitigating risk and maintaining positive working relationships.
- Collaborated with executive leadership to align human resources strategy with overall business objectives, driving improved organizational performance.
- Directed hiring and onboarding programs for new employees.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Educated employees on company policy and kept employee handbook current.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Structured compensation and benefits according to market conditions and budget demands.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Instructed senior leaders on appropriate employee corrective steps.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Liaised between multiple business divisions to improve communications.
Education
Bachelor of Science - Office Management
Southwestern Oklahoma State University
Weatherford, OK05-1988
Skills
- Insurance processes
- Customer service and assistance
- Insurance claims processing
- Claims
- Dental insurance experience
- Policy administration
- Problem-solving abilities
- Professional Communication
- Time management abilities
- Microsoft Office Suite
- Problem-solving aptitude
- Spreadsheet Management
- Insurance claims handling
- Insurance confirmation
- Report compiling
Certification
Senior Human Resources Management Certification
Timeline
Dental Insurance Coordinator
Weatherford Dental Care
01.2021 - 10.2024
Vice President of Human Resources
Senior Star
07.2019 - 12.2021
Executive Vice President - Human Resources
Pharmcare, Inc.
10.2011 - 07.2019
Bachelor of Science - Office Management
Southwestern Oklahoma State University
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