MICKKALE SUDDEKIE
Ridgefield Park,NJ
Summary
To be productively engaged in an organization where my skills can be effectively utilized to enable the organization to accomplish its goals and professional growth and development.
Overview
6
6
years of professional experience
Work History
Senior Associate
Sutherland Global
- My responsibilities were to provide support to Associates, handling customer escalations, administering discretionary compensation, and ensuring team's deliverables will meet the needs of the clients, policies, standards, and best practices.
Assistant teacher
Foga Road Infant School
Denbigh Clarendon
- My responsibilities were to assist the teacher with marking of books, marking of test papers, monitoring lunch activities, and to teach the class whenever the teacher was not present
- (1 month experience).
Salesclerk
Crazy Jim
May Pen Clarendon
01.2018
- My responsibilities were to provide excellent customer service while serving customers
- (National Youth Service for three weeks).
Stock associate and office clerk
Globe Shoes
Ramsey, Nj
02.2024 - 08.2024
- My responsibilities are to ensure the correct goods are received, processed and stored according to company rules
- I also help with editing the company's website and enter shoes taxonomy in the system.
Nursing Assistant
Hackensack, NJ
05.2023 - 08.2024
- My responsibilities include taking the patient vitals, helping the patient with activities, serving meals, and assisting in dressing, bathing, and grooming the patient.
Server
Jerk'D Modern Caribbean Restaurant
Hackensack, NJ
03.2023 - 08.2024
- My responsibilities were to serve food and beverages to dine-in customers seated in their section at the restaurant, provide excellent customer service, make suggestions based on customer preferences, up-sell when appropriate, and always keep tables clean and tidy
- I am also the former assistant manager at the restaurant.
Sales Representative/Customer service representative
Alorica
Kingston, Jamaica
01.2019 - 01.2021
- My responsibilities were to provide excellent customer service and to upgrade customers' packages
- I was promoted as a Subject Matter Expert for my team and was the most improved agent for the month of October (2019), top agent for the month of November (2019), top agent for the month of September and December (2020), top agent and most consistent agent for the month of January and April (2021)
- (1 Year and eight months experience).
Education
Manual and electronic filing -
Yedai Document Imaging
City and Guilds
Customer Engagement Operations -
Knox Community College
01.2018
Caribbean Examination Council (CXC) -
Foga Road High School
01.2017
Skills
- Photography (Canon)
- Graphic Design
- Promote and advertise business through Voice advertisement/commercial
- Photo Editor
- Microsoft Word
- Microsoft Excel
- Microsoft Publisher
- Photoshop Express
- Microsoft PowerPoint
- Microsoft Outlook
Specialattributes
- Communication Skills
- Writing Skills
- Leadership skills
- Time management skills
- Interpersonal Relationship
Activities
Track and field (FRHS 2012-2014)
Specialinterestsandhobbies
- Reading
- Traveling
References
- Mr. Roger Greaves, 305 Main St, Ridgefield Park, NJ, (201) 835-0858, Relative
- Ms. Winnifred Greaves, 305 Main St, Ridgefield Park, NJ, (201) 259-2296, Relative
- Pearline Edie, 305 Main St, Ridgefield Park, NJ, (201) 678-8560, Relative
Timeline
Stock associate and office clerk
Globe Shoes
02.2024 - 08.2024
Nursing Assistant
05.2023 - 08.2024
Server
Jerk'D Modern Caribbean Restaurant
03.2023 - 08.2024
Sales Representative/Customer service representative
Alorica
01.2019 - 01.2021
Salesclerk
Crazy Jim
01.2018
Senior Associate
Sutherland Global
Assistant teacher
Foga Road Infant School
Manual and electronic filing -
Yedai Document Imaging
City and Guilds
Customer Engagement Operations -
Knox Community College
Caribbean Examination Council (CXC) -
Foga Road High School