Micky Pages
Miami
Summary
Dynamic professional with extensive experience at Pension Benefit Guaranty Corporation, excelling in benefit processing and team leadership. Proven track record in data analysis and compliance management, ensuring accurate pension payments and enhancing customer service. Recognized for critical thinking and problem-solving abilities, driving operational efficiency and participant satisfaction.
Overview
14
14
years of professional experience
Work History
Payment Processing Task Lead / Pension Analyst
Pension Benefit Guaranty Corporation- Serco Inc
Miami
11.2020 - 10.2025
- Supervised workflow for a team of 7+ employees, ensuring timely and accurate pension payments.
- Reviewed participant inquiries and provided accurate information on benefits.
- Assisted in the development of training materials for new analysts.
- Assisted clients with processing enrollments, distributions, transfers, loans, beneficiary designations, and other transactions related to their retirement accounts.
- Reviewed participant data to identify errors in contributions or benefits due.
- Responded promptly and accurately to inquiries from participants regarding their individual retirement accounts or pension plans.
- Processed participant overpayments, underpayments, and recoveries efficiently.
- Reviewed Power of Attorney and Guardianship documents, ensuring compliance and effective communication.
- Managed updates to QRA findings to enhance processing accuracy.
- Reported potential breaches of personally identifiable information (PII) or suspected fraud incidents.
- Handled customer notifications regarding payment cutbacks and benefit adjustments.
- Provided exceptional customer service, resolving escalated issues and complaints promptly.
Junior / Senior Benefit Administrator
Pension Benefit Guaranty Corporation- Randstad
Miami
12.2017 - 11.2020
- Initiated and processed benefit payments while ensuring compliance with PBGC guidelines.
- Reviewed applications for completeness, identified missing information, and coordinated directly with participants to resolve issues.
- Processed POA/Guardianship documentation, and verified participant data accuracy.
- Assisted with telephone coverage, and handled escalated service requests.
- Prepared and mailed income verification, retirement, and benefit estimate packages.
- Processed replacement and corrected 1099-R requests.
- Reported potential data breaches, or fraud incidents.
- Administered employee benefits programs in compliance with federal regulations.
Financial Director
Veritas Research Corps
Miami
08.2017 - 09.2017
- Managed account billing and payment reporting.
- Analyzed accounts for accuracy, and resolved discrepancies.
- Maintained strong relationships with pharmaceutical partners to ensure timely payments.
- Directed audits to maintain compliance with regulatory requirements and internal policies.
Resident Property Manager
US Storage Centers
Miami
08.2015 - 08.2017
- Managed daily operations for a 600+ unit facility, including leasing, reporting, and inventory control.
- Delivered top-tier customer service while driving rental growth.
- Oversaw property operations, and ensured policy compliance.
- Managed daily operations of self-storage facilities to ensure efficient service delivery.
- Supervised staff to maintain high standards of customer service and facility upkeep.
- Coordinated maintenance and repairs to uphold property conditions and safety standards.
- Implemented marketing strategies to promote storage units and attract new customers.
- Handled tenant inquiries and complaints with professionalism and prompt resolution.
- Maintained accurate records of rental agreements, payments, and inventory management.
- Trained new employees on operational procedures and customer service protocols.
- Ensured that the property was maintained in a clean and orderly condition at all times.
Assistant Store Manager
Brookstone
Miami
08.2014 - 08.2015
- Supported overall store operations, including merchandising, payroll, and scheduling.
- Supervised 12+ employees and ensured adherence to company standards during peak seasons.
- Managed in-store marketing displays and assisted in team leadership initiatives.
Store Manager
Journey's
Stroudsburg
05.2011 - 06.2014
- Recruited, trained, and supervised up to 30 employees during high-volume seasons.
- Managed payroll, scheduling, and inventory ordering.
- Maintained strong sales performance through effective merchandising and staff engagement.
- Managed daily store operations and ensured efficient workflow.
- Trained and developed team members on customer service standards.
- Oversaw inventory management and maintained stock levels.
- Implemented visual merchandising strategies to enhance product displays.
- Conducted regular staff meetings to communicate goals and updates.
- Resolved customer complaints and provided effective solutions promptly.
- Ensured compliance with company policies and procedures consistently.
Education
Some College (No Degree) - Business Administration And Management
Miami Dade College
Miami, FLSkills
- Customer service
- Data analysis
- Team leadership
- Benefit processing
- Data interpretation
- Data management
- Microsoft Excel proficiency
- Policy interpretation
- Benefits administration
- Attention to detail
- Records maintenance
- Critical thinking
- Problem-solving
- Time management
- Leadership skills
- Teamwork and collaboration
- Analytical thinking
- Problem-solving abilities
- Retirement plan administration
- Compliance management
Languages
Spanish
Professional
Timeline
Payment Processing Task Lead / Pension Analyst
Pension Benefit Guaranty Corporation- Serco Inc
11.2020 - 10.2025
Junior / Senior Benefit Administrator
Pension Benefit Guaranty Corporation- Randstad
12.2017 - 11.2020
Financial Director
Veritas Research Corps
08.2017 - 09.2017
Resident Property Manager
US Storage Centers
08.2015 - 08.2017
Assistant Store Manager
Brookstone
08.2014 - 08.2015
Store Manager
Journey's
05.2011 - 06.2014
Some College (No Degree) - Business Administration And Management
Miami Dade College