Hannah Stark
Tampa
Summary
Detail-oriented and highly adaptable professional with 10+ years of experience in claims handling and insurance operations, seeking to transition into a project management role. Proven track record of leading teams, coordinating complex claim cycles, and managing competing priorities under tight deadlines. Brings a deep understanding of process optimization, stakeholder communication, and risk mitigation. Recognized for servant leadership and a collaborative, solution-focused approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Auto Damage Appraiser
Catastrophe & National Claims
09.2023 - 11.2024
- Managed end-to-end appraisal process for auto damage claims, including scheduling, scoping, estimating, and stakeholder follow-up.
- Used CCC1 software to deliver accurate estimates and ensure alignment with State Farm’s policies and service-level expectations.
- Collaborated with insured parties and repair shops to clarify scope of work and resolve discrepancies—similar to managing vendor/stakeholder relationships in project environments.
- Enhanced team performance through consistent coaching, mentoring, and cross-training of junior appraisers.
Auto Total Loss Adjuster | Team Lead
Catastrophe & National Claims
06.2017 - 06.2023
- Handled high-volume total loss claims across multiple states, managing documentation, evaluations, settlements, and policy compliance.
- Led a team during the 2021 and 2022 catastrophe season, providing direction, task management, and performance support—mirroring project team coordination and resource planning.
- Delivered daily schedules, facilitated team meetings, and supported claim resolution, ensuring timeliness and accuracy during critical response efforts.
- Developed a system for task delegation that improved throughput and reduced backlog by 20% during peak volume periods.
Auto Injury Adjuster
Bankers Financial Corporation
04.2015 - 06.2017
- Oversaw liability and injury claims, including investigation, documentation, and resolution.
- Conducted negotiations with attorneys and third parties, effectively managing conflict and risk exposure—skills that directly translate to stakeholder management and issue resolution.
Auto Liability Adjuster
Johns Eastern Company
03.2014 - 03.2015
- Investigated and resolved claims for public sector clients, including school districts and municipalities.
- Conducted interviews, recorded statements and performed liability evaluations, leading to timely and fair settlements.
- Managed multiple cases simultaneously, prioritizing high-impact claims while meeting documentation and state compliance and regulation standards.
Education
BBA - Business Administration/Management
Saint Leo University
Tampa, FLSkills
- Claims Software: Guidewire
- Microsoft Office (Excel, Outlook, Word)
- Project Tools (familiar): Trello, Asana, MS Project
- Communication Tools: Zoom, Teams
- Process Improvement
- Stakeholder Communication
- Effective Planning
Certification
- PMP
- State Farm Auto
- State Farm Property & Estimatics
- Xactimate 28 – Level 2
Timeline
Senior Auto Damage Appraiser
Catastrophe & National Claims
09.2023 - 11.2024
Auto Total Loss Adjuster | Team Lead
Catastrophe & National Claims
06.2017 - 06.2023
Auto Injury Adjuster
Bankers Financial Corporation
04.2015 - 06.2017
Auto Liability Adjuster
Johns Eastern Company
03.2014 - 03.2015
BBA - Business Administration/Management
Saint Leo University
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