Micole Williams

• Serve as a liaison between the members and the credit union
• Provide account information as well as information on the full range of credit union products and services
• Originated, reviewed, processed, closed, and administered member loan requests
• Generated numerous leads by phone/email to existing and new members

• Providing quality member service and meeting their financial needs by providing products and services
• Accountable for new member account creation, member transactions, problem resolution, IRA assistance, and electronic banking
• Complying with and educating others in financial regulations and safety standards
• Coordinator of branch's monthly compliance with industry regulations and other relevant legislation
• Resource Queue Dept MSR assisting with risk assessment and member guidance
• Subject Matter Expert in IRAs, IT support, Safe Box, Wires and Online Banking
• Participant in several employee engagement groups; Pride board member, softball team, company events (Pikes Peak Pride work booth and marched, Colorado's Bike to Work Day, community volunteering)

• Provide customer services while processing financial transactions, perform tasks according to company regulation and procedures, balance currency multiple times a day, promote bank services and products to clients

Coursework in Business, Communications and Computer IT