Jennifer Mosher
Blountstown,FL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and customer service.
Overview
14
14
years of professional experience
Work History
Member Service Representative
Calhoun Liberty Credit Union
Blountstown, FL
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Verified customer identification and documentation for compliant transactions.
Bank Teller
Calhoun Liberty Credit Union
Blountstown, FL
08.2018 - Current
- Administer the balancing of the branch vaults.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Automated Teller Machines (ATM), Teller cash recyclers (TCR) following loading and balancing.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Execute strict open and closing procedures to protect all employees and assets.
- Resolve account discrepancies while always ensuring safety and protection to the client.
- Utilize extensive knowledge of consumer banking, processing deposits, withdrawals, and transfers, receiving payments and answering financial questions.
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Receptionist
Merle Norman
Blountstown, FL
09.2015 - 01.2018
- Sell products, file inventory, update inventory every day and throughout the week
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Manually confirm inventory in and out of business as well as place orders for business.
- Responded to inquiries from callers seeking information.
- Count and prepare daily bank deposits.
- Opening and closing of the business while following strict open and closing procedures.
- Updating client profiles and filing new information
- Provide a safe and clean environment for all workers and clients.
- Manage cash register, credit card machine operation and any return transactions.
Waitress
Tavern On The Hill
09.2014 - 01.2015
- Customer service and customer satisfaction.
- Maintaining a clean environment for customers and staff.
- Responsibly operate the POS system.
- Assisting general manager with operation of business establishment, open and closing procedures.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Main Street Station, LLC
Blountstown, FL
04.2012 - 01.2014
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
High school diploma -
Hannibal High
Hannibal1998
Skills
- Money Handling
- Data Inputting
- Microsoft Office skills
- Customer service
- Sales experience
- Adaptable
- Critical Thinker
- Team player
- Excellent communication
- Relationship building
- Customer support
- Account management
- Product recommendations
- Banking
- Workflow optimization
Timeline
Member Service Representative
Calhoun Liberty Credit Union
06.2024 - Current
Bank Teller
Calhoun Liberty Credit Union
08.2018 - Current
Receptionist
Merle Norman
09.2015 - 01.2018
Waitress
Tavern On The Hill
09.2014 - 01.2015
Waitress
Main Street Station, LLC
04.2012 - 01.2014
High school diploma -
Hannibal High