Kaylyn Sines

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Responded to customer calls and emails to answer questions about products and services.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.

Referance:

Supervisor Raymond Smalley

Email: Raymond_smalley@navyfederal.org

• Encouraged customers to make additional purchases and suggested relevant items
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers
• Met merchandising standards by keeping store stocked and products faced
• Assisted with training and mentoring new team members
• Built relationships with potential customers by providing helpful advice on product selection
• Provided accurate information about products, prices and availability both in person and over the phone
• Processed credit card transactions quickly and securely
• Assisted with training new employees on sales procedures
• Organized merchandise displays to promote higher levels of customer engagement
• Promoted benefits of store credit cards and customer loyalty programs.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Reference:

Supervisor Pricilla Sampson.

Phone number: 5405510521