Sarah Mattimoe
Toledo,Ohio
Summary
Skilled Member Service Representative with a proven track record at Medical Mutual Insurance, enhancing customer satisfaction through exceptional support and effective communication. Mastered complaint resolution and member engagement to significantly improve service standards. Adept at critical thinking and team collaboration, resulting in outstanding customer experiences.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Medical Mutual Insurance
Toledo, OH
06.2024 - Current
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
- Adhered to all applicable policies, procedures, regulations, and laws.
- Provided guidance to members on how best to use products or services offered by the organization.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Researched complex issues related to accounts or services provided by the organization.
- Assisted colleagues with tasks as needed during peak times of activity.
- Provided input into developing new processes for improving customer service standards.
- Enhanced member relationships by providing excellent service during each interaction.
- Presented and explained services and products to meet member needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Member Service Representative
Paramount Health Care
Toledo , OH
06.2021 - 06.2024
Education
Early Childhood Education
University of Toledo
Toledo, OHCourt Reporting
Stautzenberger College
Skills
- Critical Thinking Skills
- Effective Communication Skills
- Exceptional Client Support
- Complaint resolution
- Effective Team Contributor
- Courteous Phone Handling
- Customer needs assessments
- Customer Support Expertise
- Member Engagement
References
References available upon request.
Timeline
Member Service Representative
Medical Mutual Insurance
06.2024 - Current
Member Service Representative
Paramount Health Care
06.2021 - 06.2024
Early Childhood Education
University of Toledo
Court Reporting
Stautzenberger College
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