Jessica Cuttill
Decatur,IL
Summary
Dynamic Client Service Associate with extensive experience in customer service and financial transactions at Staley Credit Union. Proven ability to enhance member relationships and drive team success through effective mentoring, achieving and surpassing sales goals. Expertise in POS systems and issue resolution has consistently led to increased customer satisfaction. Aiming to further contribute to client satisfaction and team performance in a challenging new role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Representative
Staley Credit Union
Decatur, IL
04.2024 - Current
- Collected deposits or payments and arranged for billing.
- Presented and explained services and products to meet member needs.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Enhanced member relationships by providing excellent service during each interaction.
Kitchen Staff Member
Richland Community College
Decatur, IL
08.2022 - 05.2024
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Monitored temperatures of prepared food and cold-storage areas.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Monitored inventory to keep adequate stock of food items and supplies.
Associate
Kroger
Decatur, USA
12.2020 - 08.2022
- Worked varied hours, days, nights and weekends as business needs dictate
- Managed customer relations and customer service through daily communication and interaction
- Maximized customer interactions by promptly identifying needs and wants
- Increased customer satisfaction significantly within the department
- Mentored and coached other team members to meet daily sales goals
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Educated new hires on company policies and procedures by designing and developing training programs
- Coached staff on daily performance and conducted evaluations to constructively address concerns
Education
Associate of Applied Science - Culinary Arts
Richland Community College
Decatur, IL05-2024
Skills
- Stockroom Maintenance
- Customer Needs Assessments
- Stockroom Rotation
- Maintaining Clean Work Areas
- Cash Register Operations
- Customer Service
- Interior and Window Display Maintenance
- Stocking and Replenishing
- Attention to Detail
- Theme and Color Selection
- Advising and Coaching
- Issue Resolution
- POS
- Relationship building
- Financial transactions
- Call center experience
Certification
- ServSafe Food Handling License
- Certificate of Culinary Management
- Certificate of Baking and Pastry
- Certificate of Food Preparation
- Certificate of Chef's Assistant
Timeline
Member Service Representative
Staley Credit Union
04.2024 - Current
Kitchen Staff Member
Richland Community College
08.2022 - 05.2024
Associate
Kroger
12.2020 - 08.2022
Associate of Applied Science - Culinary Arts
Richland Community College
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