Jeffrey Fischer
Gresham,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Automotive Industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
SP+ Parking , PDX
11.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Multiple Employee Recognitions for Excellence in Customer service.
Warehouse Order Picker
John Deere
Portland , Oregon
10.2019 - 03.2021
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse at least 2 times daily .
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Wrapped 10 - 20 pallets in shrink wrap prior to loading daily .
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Assembler
Large Winch Assembly , Warn Industries , LKQ
Clackamas, OR
12.2018 - 09.2019
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors .
- Performed hand-finishing of final products after assembling component parts for items . averaging 30-75 units daily
- Perform routine tasks in support of assembly, other process operations, or production testing in support of Large Winch Production.
- Perform variety of production assembly tasks including winch building, boxing, electrical component assembly, carrier assembly and line handling.
- Follow well-established guidance from specified process instructions, blueprints and verbalized instructions .
- Increased production efficiency by assembling components quickly and accurately.
Order Picker / Shipping / Receiving Clerk
Cummins Portland Regional Distribution Center
Portland, OR
06.2016 - 11.2018
- Receive inventory , match quantity received to packing slip , Receive to inventory and put away.
- Note discrepancy's.
- Pull and pack items to customer order , package and ship via designated couriers.
- Kept average of 99.5 % Accuracy.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Pulled orders quickly to maintain demanding productivity goals.
Delivery Driver / Replenishment / Pull Stock
Armstrong Volkswagen
Gladstone, OR
11.2015 - 06.2016
- Stocked, staged and transported goods.
- Loaded and unloaded 4-5 delivery vans per shift
- Completed on-time deliveries by choosing best and most efficient routes
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift
- Completed rush deliveries on tight timetables to satisfy customer needs
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Bus Driver
Tri-Met
Portland, Oregon
05.2004 - 03.2015
- Established long-term customer relationships through prompt and courteous service.
- Operated motor vehicles in safe and efficient manner.
- Met and surpassed productivity targets and quality standards.
- Operated manual and mechanical equipment in safe and efficient manner.
- Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.
- Safely pickup and transport several 100 customers daily .
- Completed pre- and post-trip bus inspections for safe passenger transportation.
Education
High School Diploma -
Clackamas High School
06.1980
Skills
- Component Installation
- Stocking and Replenishing
- Strong Attention to Detail
- Stockroom Maintenance
- Product Packaging
- Parts ordering
- Tool Use and Repair
Timeline
Customer Service Representative
SP+ Parking , PDX
11.2021 - 10.2024
Warehouse Order Picker
John Deere
10.2019 - 03.2021
Assembler
Large Winch Assembly , Warn Industries , LKQ
12.2018 - 09.2019
Order Picker / Shipping / Receiving Clerk
Cummins Portland Regional Distribution Center
06.2016 - 11.2018
Delivery Driver / Replenishment / Pull Stock
Armstrong Volkswagen
11.2015 - 06.2016
Bus Driver
Tri-Met
05.2004 - 03.2015
High School Diploma -
Clackamas High School
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