BRIAN BARNES
IT Technician
Hayward,CA
Summary
Ambitious, career-focused jobseeker, anxious to obtain an entry-level IT Technician position to help launch career while achieving company goals.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Supervisor
Conduent
Raleigh, NC
06.2020 - 12.2020
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Coached employees through day-to-day work and complex problems.
Customer Service Representative
Conduent
Raleigh, NC
01.2020 - 06.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
IT Field Service Technician
Piper Technologies
Youngsville, NC
01.2018 - 08.2019
- Performed onsite installation, modification and maintenance of systems and equipment.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Repaired and calibrated systems and equipment post-installation.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Installed and repaired AP and POE, broken cables and EMV equipment on clients' premises.
- Installed new equipment and explained operation protocols to customers.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Ran cabling and installed data drops for new node installations.
Voluntary Worker
Inter-Faith Food Shuttle
Raleigh, NC.
01.2013 - 01.2018
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Built storage shelves for local schools.
- Assisted with various tasks for Backpack Buddies campaign.
- Retrieved donated food from local businesses.
- Dispersed food to local shelters and low income housing projects.
- Organized and cleaned warehouse.
Rural Mail Carrier
United States Postal Service
Cary, NC
07.2011 - 12.2013
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route.
- Maintained records on customers with mail forwarding and change of address requests.
- Signed and received mail with signature requirements upon delivery and loading.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
Associate of Applied Science - Computer Information Technology
Wake Technical Community College
Raleigh, NC 07.2013 - 07.2017
Certificate - IT-Hardware Support, And Repair
Wake Technical Community College
Raleigh, NC 05.2017 - 07.2017
Certification - Patient Care Technician
Wake Technical Community College
Raleigh, NC 07.2003 - 09.2003
Skills
Good listening skills
undefinedTimeline
Customer Service Supervisor
Conduent
06.2020 - 12.2020
Customer Service Representative
Conduent
01.2020 - 06.2020
IT Field Service Technician
Piper Technologies
01.2018 - 08.2019
Certificate - IT-Hardware Support, And Repair
Wake Technical Community College
05.2017 - 07.2017
Associate of Applied Science - Computer Information Technology
Wake Technical Community College
07.2013 - 07.2017
Voluntary Worker
Inter-Faith Food Shuttle
01.2013 - 01.2018
Rural Mail Carrier
United States Postal Service
07.2011 - 12.2013
Certification - Patient Care Technician
Wake Technical Community College
07.2003 - 09.2003
Similar Profiles
Deborah SwordDeborah Sword
Transaction Processor at ConduentTransaction Processor at Conduent
Alicia MorseAlicia Morse
Flex Trainer at ConduentFlex Trainer at Conduent
Emranullah NajibEmranullah Najib
Data Management Specialist at ConduentData Management Specialist at Conduent
Talia BarnesTalia Barnes
Technical Service Advisor at ConduentTechnical Service Advisor at Conduent
Luis RevueltaLuis Revuelta
Handyman at Self EmployedHandyman at Self Employed