Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRIAN BARNES

IT Technician
Hayward,CA

Summary

Ambitious, career-focused jobseeker, anxious to obtain an entry-level IT Technician position to help launch career while achieving company goals.

Overview

4
4
years of post-secondary education
10
10
years of professional experience

Work History

Customer Service Supervisor

Conduent
Raleigh, NC
06.2020 - 12.2020
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Coached employees through day-to-day work and complex problems.

Customer Service Representative

Conduent
Raleigh, NC
01.2020 - 06.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

IT Field Service Technician

Piper Technologies
Youngsville, NC
01.2018 - 08.2019
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Repaired and calibrated systems and equipment post-installation.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Installed and repaired AP and POE, broken cables and EMV equipment on clients' premises.
  • Installed new equipment and explained operation protocols to customers.
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
  • Diagnosed and resolved hardware, software and network problems and replaced defective components.
  • Ran cabling and installed data drops for new node installations.

Voluntary Worker

Inter-Faith Food Shuttle
Raleigh, NC.
01.2013 - 01.2018
  • Coordinated food, clothing and household items for disadvantaged individuals and families.
  • Engaged in community outreach to aid program mission centered on community support and enrichment.
  • Built storage shelves for local schools.
  • Assisted with various tasks for Backpack Buddies campaign.
  • Retrieved donated food from local businesses.
  • Dispersed food to local shelters and low income housing projects.
  • Organized and cleaned warehouse.

Rural Mail Carrier

United States Postal Service
Cary, NC
07.2011 - 12.2013
  • Sorted mail according to order of address appearance for easy access in field.
  • Delivered mail and packages to customers on prescribed route.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Signed and received mail with signature requirements upon delivery and loading.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Education

Associate of Applied Science - Computer Information Technology

Wake Technical Community College
Raleigh, NC
07.2013 - 07.2017

Certificate - IT-Hardware Support, And Repair

Wake Technical Community College
Raleigh, NC
05.2017 - 07.2017

Certification - Patient Care Technician

Wake Technical Community College
Raleigh, NC
07.2003 - 09.2003

Skills

Good listening skills

undefined

Timeline

Customer Service Supervisor

Conduent
06.2020 - 12.2020

Customer Service Representative

Conduent
01.2020 - 06.2020

IT Field Service Technician

Piper Technologies
01.2018 - 08.2019

Certificate - IT-Hardware Support, And Repair

Wake Technical Community College
05.2017 - 07.2017

Associate of Applied Science - Computer Information Technology

Wake Technical Community College
07.2013 - 07.2017

Voluntary Worker

Inter-Faith Food Shuttle
01.2013 - 01.2018

Rural Mail Carrier

United States Postal Service
07.2011 - 12.2013

Certification - Patient Care Technician

Wake Technical Community College
07.2003 - 09.2003

Similar Profiles

CREATE PROFILE
BRIAN BARNESIT Technician