BRIAN BARNES
IT Technician
Hayward,CA
Summary
Ambitious, career-focused jobseeker, anxious to obtain an entry-level IT Technician position to help launch career while achieving company goals.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Supervisor
Conduent
Raleigh, NC
2020.06 - 2020.12
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Coached employees through day-to-day work and complex problems.
Customer Service Representative
Conduent
Raleigh, NC
2020.01 - 2020.06
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
IT Field Service Technician
Piper Technologies
Youngsville, NC
2018.01 - 2019.08
- Performed onsite installation, modification and maintenance of systems and equipment.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Repaired and calibrated systems and equipment post-installation.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Installed and repaired AP and POE, broken cables and EMV equipment on clients' premises.
- Installed new equipment and explained operation protocols to customers.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Ran cabling and installed data drops for new node installations.
Voluntary Worker
Inter-Faith Food Shuttle
Raleigh, NC.
2013.01 - 2018.01
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Engaged in community outreach to aid program mission centered on community support and enrichment.
- Built storage shelves for local schools.
- Assisted with various tasks for Backpack Buddies campaign.
- Retrieved donated food from local businesses.
- Dispersed food to local shelters and low income housing projects.
- Organized and cleaned warehouse.
Rural Mail Carrier
United States Postal Service
Cary, NC
2011.07 - 2013.12
- Sorted mail according to order of address appearance for easy access in field.
- Delivered mail and packages to customers on prescribed route.
- Maintained records on customers with mail forwarding and change of address requests.
- Signed and received mail with signature requirements upon delivery and loading.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
Associate of Applied Science - Computer Information Technology
Wake Technical Community College
Raleigh, NC 2013.07 - 2017.07
Certificate - IT-Hardware Support, And Repair
Wake Technical Community College
Raleigh, NC 2017.05 - 2017.07
Certification - Patient Care Technician
Wake Technical Community College
Raleigh, NC 2003.07 - 2003.09
Skills
Good listening skills
Component installation
Customer service
Collaboration
Self-motivated professional
Application installations
Helpdesk services
Computer imaging
Hardware and software installation
Timeline
Customer Service Supervisor
Conduent
2020.06 - 2020.12
Customer Service Representative
Conduent
2020.01 - 2020.06
IT Field Service Technician
Piper Technologies
2018.01 - 2019.08
Certificate - IT-Hardware Support, And Repair
Wake Technical Community College
2017.05 - 2017.07
Associate of Applied Science - Computer Information Technology
Wake Technical Community College
2013.07 - 2017.07
Voluntary Worker
Inter-Faith Food Shuttle
2013.01 - 2018.01
Rural Mail Carrier
United States Postal Service
2011.07 - 2013.12
Certification - Patient Care Technician
Wake Technical Community College
2003.07 - 2003.09